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Tundra Technical Solutions Inc — contrats gouvernementaux · CanPursue
Fournisseurs

Tundra Technical Solutions Inc

Aussi connu sous: Tundra Technical Solutions Inc, Tundra Technical Solutions Inc.Observé
Suivre
Valeur observée
34,9 M $
Contrats
92
Attributions
3
Acheteurs
16
AperçuContratsAttributionsAcheteursCatégoriesActivité

Contrats récents

  • Information technology and telecommunications consultantsAgriculture and Agri-food Canada31 279,21 $
  • The current Employment and Social Development Canada contact centre solutions are approaching contract end in the second quarter of 2027 and include aging platforms that present business and technology risks, particularly the Hosted Contact Centre Solution. To ensure continuity of critical services to Canadians and alignment with Government of Canada cloud first direction, Employment and Social Development Canada, in collaboration with Shared Services Canada as the lead for contact centre service delivery and procurement, is modernizing its contact centre environment. The Contact Centre Modernization initiative includes the migration of existing Employment and Social Development Canada contact centres to a modern, cloud based Contact Centre as a Service solution. This solution will provide a unified platform enabling Service Officers to deliver client services through multiple channels, including voice, chat, email, and text messaging. The solution will include modern operational capabilities such as intelligent routing, real time monitoring, analytics, and reporting to support efficient, reliable, and client centred service delivery. In addition to the core Contact Centre as a Service platform, the modernization includes the implementation of related operational capabilities, including knowledge management, workforce management for scheduling and capacity, workload management to support improved task distribution, and a skills repository. These capabilities will replace multiple legacy and ad hoc tools currently in use. This requirement fulfills an essential operational need to replace expiring solutions, reduce technology and service delivery risk, and support a modern, integrated contact centre environment.Employment and Social Development Canada124,5 k $
  • Benefit Delivery Modernization (BDM)’s Common Platform Delivery (CPD) workstream is responsible for multi-phase projects to migrate seven of Employment and Social Development Canada'S (ESDC) contact centres to a new Cloud-based contact centre solution (CCS). The current migration plan will see Employment Insurance (EI) contact center capabilities onboarded and transformed, as well as Old Age Security (OAS) and Canada Pension Plan (CPP) onboarded to the new solution. These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October 2027 and will not be renewed. Due to the complexity of the migrations, and project management maturity level and skillset, Common Platform Delivery (CPD) requires the expertise of multiple Project Managers, dedicated to the various sub-projects within the workstream: Knowledge Management (KM), Identity Service Access Management (iSAMS), Contact Centre as a Solution (CCaaS), Workload Management (WLM), Workforce Management (WFM), and Skills Repository.Employment and Social Development Canada156,9 k $
  • Project Coordinator, L3 3 to support the transition from SIC and GCCF to the new GC Sign In system.Employment and Social Development Canada115,8 k $
  • TA011 against Contract 3000440 from April 1, 2026 to March 31, 2027Immigration and Refugee Board of Canada250,9 k $
  • Pension TA-052 Business Architect for Centralized Access & Knowledge Enablement Knowledge Management projectEmployment and Social Development Canada100,9 k $
  • The purpose of this requirement is to support and maintain Employment and Social Development Canada (ESDC)’s Pensions programs as part of this transformation, so that there is minimal impact to ESDC, the Pensions programs, other ESDC partners, internal and external clients, and stakeholders. This objective will be met through the provision of Application Services, IM/IT Services, Business Services, and Project Management Services.Employment and Social Development Canada317,3 k $
  • Professional services to develop robust statisticalTransport Canada99 959,80 $

Concentration des acheteurs

35 % des contrats observés sont avec Fisheries and Oceans Canada.

  • Fisheries and Oceans Canada32
  • Employment and Social Development Canada13
  • Immigration and Refugee Board of Canada11
  • Global affairs Canada10
  • Department of National Defence6
  • Transport Canada5