TEKsystems

Also known as: TEKSYSTEMS, TEKSystems, TEKsystemsObserved

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Observed value: $88.2M
Contracts: 174
Awards: 7
Buyers: 6

Recent wins

This a contract against a supply arrangement established by Public Services and Procurement CanadaTransport Canada$4.3M
The Information and Technology Accessibility Office is responsible for Accessibility audits of Information and Technology solutions, has adopted a new approach to collaborate with Employment Insurance on Benefit Delivery Modernization Programme to achieve accessibility conformance. The Programmer/ Analyst (lever 3) is required to serve as an Accessibility Auditor with the Information and Technology Accessibility Office to support Releases.Employment and Social Development Canada$58,667.14
Contact Centre Modernization. The current Employment and Social Development Canada contact centre solutions are approaching contract end in the second quarter of 2027 and include aging platforms that present business and technology risks, particularly the Hosted Contact Centre Solution. To ensure continuity of critical services to Canadians and alignment with Government of Canada cloud first direction, Employment and Social Development Canada, in collaboration with Shared Services Canada as the lead for contact centre service delivery and procurement, is modernizing its contact centre environment. The Contact Centre Modernization initiative includes the migration of existing Employment and Social Development Canada contact centres to a modern, cloud based Contact Centre as a Service solution. This solution will provide a unified platform enabling Service Officers to deliver client services through multiple channels, including voice, chat, email, and text messaging. The solution will include modern operational capabilities such as intelligent routing, real time monitoring, analytics, and reporting to support efficient, reliable, and client centred service delivery. In addition to the core Contact Centre as a Service platform, the modernization includes the implementation of related operational capabilities, including knowledge management, workforce management for scheduling and capacity, workload management to support improved task distribution, and a skills repository. These capabilities will replace multiple legacy and ad hoc tools currently in use. This requirement fulfills an essential operational need to replace expiring solutions, reduce technology and service delivery risk, and support a modern, integrated contact centre environment.Employment and Social Development Canada$48,790.79
Contact Centre Modernization The current Employment and Social Development Canada contact centre solutions are approaching contract end in the second quarter of 2027 and include aging platforms that present business and technology risks, particularly the Hosted Contact Centre Solution. To ensure continuity of critical services to Canadians and alignment with Government of Canada cloud first direction, Employment and Social Development Canada, in collaboration with Shared Services Canada as the lead for contact centre service delivery and procurement, is modernizing its contact centre environment. The Contact Centre Modernization initiative includes the migration of existing Employment and Social Development Canada contact centres to a modern, cloud based Contact Centre as a Service solution. This solution will provide a unified platform enabling Service Officers to deliver client services through multiple channels, including voice, chat, email, and text messaging. The solution will include modern operational capabilities such as intelligent routing, real time monitoring, analytics, and reporting to support efficient, reliable, and client centred service delivery. In addition to the core Contact Centre as a Service platform, the modernization includes the implementation of related operational capabilities, including knowledge management, workforce management for scheduling and capacity, workload management to support improved task distribution, and a skills repository. These capabilities will replace multiple legacy and ad hoc tools currently in use. This requirement fulfills an essential operational need to replace expiring solutions, reduce technology and service delivery risk, and support a modern, integrated contact centre environment.Employment and Social Development Canada$50,685.58
Senior Programmer Analyst need to serve as an Accessibility Auditor with The Accessibility Office, performing accessibility assessments on the public facing and employee facing screens of the upcoming releasesEmployment and Social Development Canada$137.2K
Task authorization for a Technical Architect Level 3 that will work on the migration feasibility from IBM Hosted Contact Center Service and Rogers Virtual Contact Center to Genesys CX Cloud.Employment and Social Development Canada$215.7K
Employment Social Development Canada requires the services of an Application/Software Architect (Level 3) to work with the project team on the EI on Departmental Service Business projectEmployment and Social Development Canada$190.6K
Training Advisor services - Learning needs assessmentEmployment and Social Development Canada$39,805.38