S.i Systems ULC

Also known as: S.I Systems ULC, S.I. SYSTEMS ULC, S.I. Systems ULCObserved

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Observed value: $5.1B
Contracts: 927
Awards: 97
Buyers: 17

Recent wins

Temporary help services, 60 Moodie Drive, Ottawa, OntarioDepartment of National Defence$436.7K
Other professional services not elsewhere specified, 60 Moodie Drive, OttawaDepartment of National Defence$2.7M
Contact Centre Modernization The current Employment and Social Development Canada contact centre solutions are approaching contract end in the second quarter of 2027 and include aging platforms that present business and technology risks, particularly the Hosted Contact Centre Solution. To ensure continuity of critical services to Canadians and alignment with Government of Canada cloud first direction, Employment and Social Development Canada, in collaboration with Shared Services Canada as the lead for contact centre service delivery and procurement, is modernizing its contact centre environment. The Contact Centre Modernization initiative includes the migration of existing Employment and Social Development Canada contact centres to a modern, cloud based Contact Centre as a Service solution. This solution will provide a unified platform enabling Service Officers to deliver client services through multiple channels, including voice, chat, email, and text messaging. The solution will include modern operational capabilities such as intelligent routing, real time monitoring, analytics, and reporting to support efficient, reliable, and client centred service delivery. In addition to the core Contact Centre as a Service platform, the modernization includes the implementation of related operational capabilities, including knowledge management, workforce management for scheduling and capacity, workload management to support improved task distribution, and a skills repository. These capabilities will replace multiple legacy and ad hoc tools currently in use. This requirement fulfills an essential operational need to replace expiring solutions, reduce technology and service delivery risk, and support a modern, integrated contact centre environment.Employment and Social Development Canada$119.7K
Contact Centre Modernization The current Employment and Social Development Canada contact centre solutions are approaching contract end in the second quarter of 2027 and include aging platforms that present business and technology risks, particularly the Hosted Contact Centre Solution. To ensure continuity of critical services to Canadians and alignment with Government of Canada cloud first direction, Employment and Social Development Canada, in collaboration with Shared Services Canada as the lead for contact centre service delivery and procurement, is modernizing its contact centre environment. The Contact Centre Modernization initiative includes the migration of existing Employment and Social Development Canada contact centres to a modern, cloud based Contact Centre as a Service solution. This solution will provide a unified platform enabling Service Officers to deliver client services through multiple channels, including voice, chat, email, and text messaging. The solution will include modern operational capabilities such as intelligent routing, real time monitoring, analytics, and reporting to support efficient, reliable, and client centred service delivery. In addition to the core Contact Centre as a Service platform, the modernization includes the implementation of related operational capabilities, including knowledge management, workforce management for scheduling and capacity, workload management to support improved task distribution, and a skills repository. These capabilities will replace multiple legacy and ad hoc tools currently in use. This requirement fulfills an essential operational need to replace expiring solutions, reduce technology and service delivery risk, and support a modern, integrated contact centre environment.Employment and Social Development Canada$106K
Information technology and telecommunications consultants, 295 Coventry Rd, Ottawa, ON / HybridDepartment of National Defence$241.2K
Senior Technology Architect will contribute to the development of network modernization project artefacts, of briefing materials, trend analysis reports, application monitoring center of excellence.Employment and Social Development Canada$71,083.21
W8486-259859 - Maintenance of the Defence Resource Management Information System (DRMIS)Department of Public Works and Government Services (PSPC)$8.8M
W8486-259859 - Maintenance of the Defence Resource Management Information System (DRMIS)Department of Public Works and Government Services (PSPC)$8.8M