Toll Free Network Service (TFNS)

This is an Invitation to Qualify (ITQ) pertaining to Canada’s initiative to consolidate and modernize Canada’s Toll Free Network Service for Shared Services Canada (SSC) in order to reduce costs, increase security, and enhance program delivery to Canadian citizens and businesses. The objective of the ITQ is to qualify Respondents who have experience in implementing and operating a Toll Free Network Service (TFNS). This ITQ represents the first stage of the procurement process for the requirement of a TFNS. SSC has a requirement for a scalable, reliable, cost-effective TFNS that is to be used to establish Toll-Free (1-800) numbers in Canada. The TFNS will route calls originating in Canada, USA and some international locations to answering locations located throughout the provinces within Canada. TFNS requirements range from traditional toll-free services (single toll-free number terminating at a single location) to more complex toll-free call routing configurations with toll-free numbers terminating at multiple sites across Canada. The ITQ mandatory evaluation criteria focus on the Respondent’s experience in delivering a Toll Free Network Service, taking into consideration capacity and capability based on previous and current project experience. Respondents who comply with the requirements of the Invitation to Qualify and meet all mandatory evaluation criteria will be declared responsive. A Respondent whose response has been declared responsive is a Qualified Respondent and may proceed to the next stage of the solicitation process. The attached ITQ document fully describes what Respondents need to submit with their response and how Respondents will be evaluated.