TBIPS-SA: B.3 Business Consultant; B.2 Business Architect; P.4 Organizational Development Consultant; P.1 Change Management Consultant; P.9 Project Manager; P.5 Project Executive; • B.1 Business Analyst

Reference Number: R000020058 Solicitation Number: R000020058 Organization Name: Shared Services Canada – Service Delivery and Management Solicitation Date: 2018-02-13 Closing Date: 2018-02-28 02:00 PM Eastern Daylight Saving Time EDT Anticipated Start Date: 2018-04-01 Estimated Delivery Date: 2019-09-30 Estimate Level of Effort:   20 days per resource, monthly Contract Duration: The contract period will be for six (6) months from the date of contract with irrevocable options to extend it for up to two (2) additional 6-month periods Solicitation Method: Competitive Applicable Trade Agreements: WTO-AGP, NAFTA, AIT Comprehensive Land Claim Agreement Applies: No Number of Contracts: One (1) Task-Based contracts Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TBIPS EN578-170432 Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category:

B.3 Business Consultant, Level 2 B.2 Business Architect, Level 3 P.4 Organizational Development Consultant, Level 2 P.1 Change Management Consultant, Level 3 P.9 Project Manager, Level 2 P.5 Project Executive, Level 3 B.1 Business Analyst, Level 1

The following SA Holders have been invited to submit a proposal: 1. Alivaktuk Consulting Inc. & NavPoint Consulting Group Inc. in JV 2. DLS Technology Corporation 3. Evolving Web Inc. 4. Fifalde Consulting Inc. 5. GCSTRATEGIES INCORPORATED 6. IBM Canada Ltd. 7. Juno Risk Solutions Incorporated 8. Leverage Technology Resources Inc. 9. Messa Computing Inc. 10. NavPoint Consulting Group Inc. 11. Newfound Recruiting Corporation 12. ONIX Networking Canada Inc. 13. PRECISIONERP INCORPORATED 14. TECSIS Corporation 15. TeraMach Technologies Inc. Description of Work: EBIDM is currently aligning all of its process improvement initiatives with the direction set by the Service Management Transformation Program (SMTP). This priority SSC-wide Program is tasked with fundamentally transforming SSCs IT Service Management (ITSM) capabilities through accelerating the maturity of ITSM processes across SSC and procuring and implementing a new enterprise-wide ITSM tool to effectively and efficiently deliver and manage IT infrastructure services. As the process owner for Enterprise Business Intake and Demand Management in the SM Transformation Program, EBIDM has a critical role to play in supporting the success of this Program by continuing the end-to-end integration of the Enterprise Business Intake Process, tools and information management with all stakeholders across SSC (e.g., Service Lines, Change & Release Management, etc.). EBIDM is leveraging ITSM best practices in all process improvement initiatives, ensuring all tools are updated and cross-referenced (e.g., BITS and ECD) and accountabilities and responsibilities for each process step are defined and implemented so the SMTP can accelerate process maturity through these clearly defined processes. Having clearly defined processes, accountabilities and tool use will directly support and facilitate the move to the new enterprise-wide ITSM tool once it is chosen and ready to be implemented. EBIDMs process improvement initiatives will be focused specifically on:

Continuing to engage Service Lines and other process area such as Service Design, Change & Release Management, operations, etc. to map, align and integrate the end-to-end Enterprise Business Intake Process with the disparate service management processes ensuring the process is transparent, tools are aligned and there are clear accountabilities and responsibilities; Deploying and stabilizing the process improvements across the SSC service lines and branches including engaging and communicating with stakeholders to inform, train and reinforce the process improvements; Automating the Enterprise Business Intake Process as much as possible using the existing tools to reduce manual intervention and prepare for the transition to a new ITSM tool; Refining Enterprise Business Intake performance monitoring, reporting and analytics to increasingly evolve and enable evidence-based executive decision-making with regard to demand management; and, Aligning and improving the governance and management activities and processes related to Enterprise Business Intake across SSC Service Lines and other impacted stakeholder groups.

Bidders must submit one bid for all resource categories. Bidders must submit one (1) resource per category. There is currently an incumbent performing the work and are invited to participate in this solicitation.

Security Requirement: Minimum Corporate Security Required: Designated Organization Screening (DOS) - Secret Minimum Resource Security Required: Secret Contract Authority Name: Sasha Cesaratto Phone Number: 613-291-4579 Email Address: sasha.cesaratto@canada.ca Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca