Request for Proposals for SECURE SYNCHRONONOUS VIDEO EXCHANGE SOLUTION TO SUPPORT THE PROVISION OF COUNSELLING SERVICES

SSC has a requirement to acquire, install and configure a new secure synchronous video exchange software solution to ensure business continuity. Employee Assistance Services (EAS) requires a technology-based solution that, as a Commercially Available service, meets Government of Canada security requirements while affording a user-friendly means (i.e. easy to set up and utilize by anyone capable of using a personal computer or connected device) to allow for professional counsellors to engage with clients. The software also has to meet the user community and Shared Services Canada (SSC) critical requirements for infrastructure to host the application. This solicitation is being issued by SSC. It is intended that the contract resulting from any subsequent solicitation will be used by Health Canada and SSC can use it to also provide shared services to other clients. SSC’s clients include SSC itself, those government institutions that are mandated as clients and other organizations for which SSC’s services are optional. This process will not preclude SSC from using another method of supply for any of its clients with the same or similar needs, unless a subsequent solicitation for this Project expressly indicates otherwise. SSC is currently contemplating the award of One Contract. SSC is currently contemplating a contract period of three years, plus two option periods of one year each.