Benefit Delivery Modernization (BDM)'s Common Platform Delivery (CPD) workstream is responsible for multi-based contact centre solution (CCS). These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October 2027 and will not be renewed. Due to the complexity of the migrations and the current lack of project management maturity level and skillset within the BDM Programme, CPD requires the specialized expertise of a Project Executive to oversee the migrations, schedule, risk mitigation, and to provide strategic analysis aimed toward successful outcomes. | Government contract · CanPursue
Benefit Delivery Modernization (BDM)'s Common Platform Delivery (CPD) workstream is responsible for multi-based contact centre solution (CCS). These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October 2027 and will not be renewed. Due to the complexity of the migrations and the current lack of project management maturity level and skillset within the BDM Programme, CPD requires the specialized expertise of a Project Executive to oversee the migrations, schedule, risk mitigation, and to provide strategic analysis aimed toward successful outcomes.