The Benefits Delivery Modernization (BDM) program was created in order to continue to support a demanding and dynamic business environment and future service delivery expectations. The scope of BDM includes service delivery process improvements and enabling technology renewal. The Integrated Channel – Common Interface project will design, architect, and implement the necessary capabilities that creates a common layer that enables clients and non-clients to access common cross-benefit services and enable Service Officers to support clients to resolve their queries quickly and efficiently when needed. The objective of this TA is to provide specialized Change Management Consultant - Level 3 to support the Integrated Channel team to deliver its mandate. | Government contract · CanPursue
The Benefits Delivery Modernization (BDM) program was created in order to continue to support a demanding and dynamic business environment and future service delivery expectations. The scope of BDM includes service delivery process improvements and enabling technology renewal. The Integrated Channel – Common Interface project will design, architect, and implement the necessary capabilities that creates a common layer that enables clients and non-clients to access common cross-benefit services and enable Service Officers to support clients to resolve their queries quickly and efficiently when needed. The objective of this TA is to provide specialized Change Management Consultant - Level 3 to support the Integrated Channel team to deliver its mandate.