The Contact Centre Modernization (CCM) group requires one Business Analysts to take on responsibilities such as leading requirements gathering and analysis, documenting business processes, and supporting solution design for the 14 contact centre migrations under CCM’s responsibility. They will also facilitate walkthroughs and reviews with stakeholders, ensure alignment between business needs and technical solutions, and monitor progress against project deliverables. | Contrat gouvernemental · CanPursue
The Contact Centre Modernization (CCM) group requires one Business Analysts to take on responsibilities such as leading requirements gathering and analysis, documenting business processes, and supporting solution design for the 14 contact centre migrations under CCM’s responsibility. They will also facilitate walkthroughs and reviews with stakeholders, ensure alignment between business needs and technical solutions, and monitor progress against project deliverables.