The objective of this Task Authorization (TA) is to determine thetechnical feasibility, document implicationsand considerations, and complete a high-level business case on thebenefits, and challenges ofimplementing workforce and workload management leveraging the chosenContact Centre as a Service(CC | Contrat gouvernemental · CanPursue
The objective of this Task Authorization (TA) is to determine thetechnical feasibility, document implicationsand considerations, and complete a high-level business case on thebenefits, and challenges ofimplementing workforce and workload management leveraging the chosenContact Centre as a Service(CC