PBX Attendant Services

This bid solicitation is being issued by Shared Services Canada (SSC). The resulting contract will be used by SSC to provide shared services to its clients.  The Privy Council Office (PCO) is charged with the responsibility of providing Attendant Services for the operation of the consoles associated with the MERIDIAN 1 System that serves the Prime Minister's Office (PMO)/Privy Council Office complex. Attendants are responsible for answering and completing a variety of incoming calls addressed primarily to the Prime Minister's Office. They also manage all calls from the Prime Minister and his staff, such as teleconference calls etc. The contractor, in consultation with PCO Administration Division staff, must provide Attendants as per established operating hours (see RFP) to operate efficiently the Attendant equipment provided by PCO at the location of the PMO/PCO Complex in downtown Ottawa. The system is operated 24 hours daily, 365 days of the year. This solicitation contains a requirement for vendor and personnel security screening.