RFI – Medical and Emergency Evacuation Services

1. Purpose of the Request for Information In order to support the fulfilment of the services described in the Request for Information (RFI), DFAIT is currently seeking information from existing providers of international medical and emergency evacuation services. Additional objectives of this RFI are to:

a) Provide industry with an early opportunity to assess and comment on DFAIT’s requirement in order to maximize best value to DFAIT if an RFP is posted;

b) Determine the capability of suppliers to provide the services described;

c) Solicit feedback and recommendations on any issues that would impact a supplier’s ability to fulfill DFAIT’s requirement; and

d) Solicit industry knowledge and expertise with regard to best practices that would increase the success of the requirement.

2. Nature of the Request for Information This is not a bid solicitation. This RFI will not result in the award of any contract. Nor will this RFI result in the creation of any source list. Therefore, whether or not any potential supplier responds to this RFI, this will not preclude that supplier from participating in any future procurement. Also, the procurement of any of the goods and services described in this RFI will not necessarily follow this RFI. This RFI is simply intended to solicit feedback from industry with respect to the requirements described in this RFI.

3. Background The Department of Foreign Affairs and International Trade Canada (DFAIT) through its FSD Service and Policy Bureau (AED) is mandated to provide client oriented advice and administration of the Foreign Service Directives to all Canadian government employees and dependents who are assigned to Canada's missions abroad and who are admissible to the provisions of the Foreign Service Directives.

Employees serving outside Canada are required to have comprehensive coverage under the Public Service Health Care Plan for themselves and their dependents to ensure that they have sufficient health care coverage. As a result, standard health care coverage for employees and their dependents does not form part of the Department’s service requirement. However, the PSHCP does not provide coverage for medical emergency evacuations and case management services. Therefore, the Department will require a Contractor to provide for these services.

4. Service Requirements 4.1 Objective The Department of Foreign Affairs and International Trade Canada (DFAIT) requires access to medical and emergency evacuation services on a basis of twenty-four hours a day, seven days a week (i.e. 24/7) for Canadian government employees and their dependants assigned to Canada’s missions abroad.

4.2 Scope of Work The Contractor will provide a range of medical emergency evacuation and case management services on an “as and when requested” basis including medical call center services, medical case consultations and management, referrals, medical emergency evacuation management, and health care travel consultations to employees and their dependents at all Canadian diplomatic missions and posts outside of Canada.

This Contract will cover the provision of services to an overseas employee community located in over 179 locations around the globe as follows:

a) Approximately 1800 DFAIT employees and employees from other Canadian government departments. b) Approximately 2386 dependents of employees, who are administered by DFAIT under the provisions of a Posting Confirmation form.

5. Nature and Format of Responses Requested Respondents are invited and encouraged to provide comments regarding DFAIT’s service requirement, related supplier requirements and to submit answers in response to the questions listed in the RFI.

Responses to this RFI may be submitted electronically or by mail.

Responses to this RFI may be submitted in either official language of Canada.

6. Enquiries DFAIT will not necessarily respond to enquiries in writing or by circulating answers to all potential suppliers as this is not a solicitation process. However, respondents with questions regarding this RFI may direct their enquiries to the Contracting Authority named below:

Nathan Lyon Department of Foreign Affairs and International Trade 125 Sussex Drive, Ottawa, Ontario K1A 0G2 Telephone: (613) 996-6704 E-mail Address: Nathaniel.lyon@international.gc.ca