Live closed captioning services in English and/or French provided virtually

This bid solicitation is being issued to satisfy the requirement of the Department of Canadian Heritage for the provision of Closed Captioning Services for a series of virtual events using a videoconferencing platform on an “as and when” required basis. It is intended to result in the award of up to 5 contract(s) each for an initial period lasting until 31 March 2025, plus two one-year irrevocable option(s) allowing Canada to extend the term of the contract(s). Mandatory Evaluation Criteria (M)M1The Contractor must provide the details and descriptions of 2 bilingual (French and English) captioning projects of a duration of at least 1.5 hours provided virtually (i.e. by way of a teleconferencing platform) completed by the Contractor within the last 2 years prior to the closing date of the Request for Proposals. The services must have been performed by a live Captioner and not by a computer program or by artificial intelligence. Each project description must include: a. The name of the client; b. A description of the work; c. The captioning language provided; d. The duration of the closed captioning session; and,e. The date of the event. Should more than 2 projects be provided in the Bidder’s proposal, only the first 2 projects listed will be evaluated. M2The Bidder must also confirm in their proposal that the Bidder’s captioning services can be provided at least between 8 am and 8 pm local time in the Ottawa Region from Monday to Friday statutory holidays excepted.Point Rated Evaluation Criterion (RT)RT1The Bidder must describe their contingency plan to avoid or to remedy an unforeseen last-minute absence of a captioner scheduled for an event. Rating scale:10 points: The contingency plan is comprehensive and in-depth and proposes a variety of possible solutions for the last minute absence of a captioner.5 points: The contingency plan demonstrates a good level of preparedness for the unforeseen last minute absence of a captioner.3 points: The contingency plan demonstrates an adequete level of preparedness for the unforeseen last minute absence of a captioner.0 point: The contingency plan demonstrates an inadequete level of preparedness for a unforeseen last minute absence of a captioner.The maximum number of points for this criterion is 10 pointsThe minimum number of points to pass this criterion is 3 points