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Centre of Expertise - Service Standards Project | Canadian Heritage · CanPursue
Opportunities
Fit is part of the trial and paid plans.Closed

Centre of Expertise - Service Standards Project

Canadian Heritage10150087Federal
Find on CanadaBuysAdd to pipeline
Published
Jul 2, 2015
Respond by
Jul 17, 2015
Latest amendment
None

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Description

TASK Based Professional Services (TSPS) Requirement

This requirement is for the Department of Canadian Heritage (PCH)

This requirement is open only to those Supply Arrangement Holders under E60ZN-13TSPS who qualified under Tier 2, stream for Business Consulting / Change Management Services

This requirement is open only to those invited TSPS Supply Arrangement Holders who qualified under the stream for: 2.1 Business Analyst Senior

The following SA Holders have been invited to submit a proposal.

1. 4Plam Consulting Corporation 2. Azur Human Resources Limited 3. CoreTracks Inc. 4. Dale McMurchy Consulting Inc. 5. Eclipsys Solutions Inc 6. Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc. 7. Groupe Alithya Inc / Alithya Group Inc. 8. Interis Consulting Inc. 9. Ksar& Associates Inc. 10. Lightning Tree Consulting Inc. 11. MHPM Project Managers Inc., Tiree Facility Solutions Inc. in Joint Venture 12. Myticas Consulting Inc. 13. QinetiQ Limited 14. S.i. Systems Ltd. 15. SRA Staffing Solutions Ltd.

Description of the requirement

In November 2014, the Centre of Expertise (COE) was given the mandate to lead a Canadian Heritage (PCH) service standard review. Consultants are required to review and propose new service standards definitions and targets, as well as a framework composed of: (i) a service standards policy, including supporting guidelines and protocols as needed to facilitate program achievement of standards, (ii) a service standards performance measurement framework that supports data collection, analysis and reporting. The review will also identify issues and opportunities. Under the supervision of the Director, Centre of Expertise, the contractor’s activities will include, but are not limited to: • Chair the Service Standards Working Group to ensure input from all programs and formulate recommendations. • Provide input on analysis of existing performance data that can be used to baseline and track performance in relation to service standards. • Develop the PCH Grants and Contributions Performance Measurement Framework and the PCH Service Policy to ensure that work on service standards is reflected and aligned. • Provide input in the Program Officer Training Plan, and the service standards training module to ensure approach is optimal and content meets the needs of programs and the Service Standards Review objectives. • Provide input on internal and external communications activities and products related to Service Standards Review milestones. • Participate in meetings with Regional DGs and other PCH governance committees.

Security Requirement

Common PS SRCL #6, PWGSC File # COMMON-PS-SRCL#6 applies to this requirement.

1. The Contractor/Offeror must, at all times during the performance of the Contract/Standing Offer/Supply Arrangement, hold a valid Designated Organization Screening (DOS), issued by the Canadian Industrial Security Directorate (CISD), Public Works and Government Services Canada (PWGSC). 2. The Contractor/Offeror personnel requiring access to PROTECTED information, assets or sensitive work site(s) must EACH hold a valid RELIABILITY STATUS, granted or approved by CISD/PWGSC. 3. The Contractor/Offeror MUST NOT remove any PROTECTED information or assets from the identified work site(s), and the Contractor/Offeror must ensure that its personnel are made aware of and comply with this restriction. 4. Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CISD/PWGSC. 5. The Contractor/Offeror must comply with the provisions of the: a. Security Requirements Check List and security guide (if applicable), attached at Annex _____; b. Industrial Security Manual (Latest Edition).

Proposed period of contract

The proposed period of contract shall be for one year from the date of award.

File Number: 10150087

Contracting Authority: Sylvie Wegner

Phone Number: 819-934-1331

E-Mail: contrats-contracting@pch.gc.ca

NOTE: The Task and Solutions Professional Services (TSPS) Method of Supply is subject to quarterly refresh cycles. If you wish to find out how you can be a “Qualified SA Holder”, please contact SPTS.TSPS@TPSGC-PWGSC.GC.CA

Procurement

Category
Services
Jurisdiction
Federal

Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user

Requirements and qualifications

Supply arrangement
Named in the description
Security requirement
Not stated in the public notice
Trade agreements
—
Limited tendering reason
—

Classification

GSIN
—
UNSPSC
—

Amendments

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Source

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CanadaBuys
Solicitation
10150087
Observed
Sep 18, 2026

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