Task Based Informatics Professional Services (TBIPS) Supply Arrangement Tier 2 – Workplace Technology Services – Deskside Support Services

Operation Support Specialist Level 3 - Desktop Hardware Support Consultants Operation Support Specialist Level 2 - Specialty End User Devices Hardware Support Consultants THERE IS AN INCUMBENT CURRENTLY PROVDING THESE SERVICES Trade Agreement: WTO-AGP/NAFTA/AIT/Canada-PeruFTA/Canada-Colombia FTATendering Procedures: Suppliers on permanent list able tomeet qualification requirementsAttachment: NoneCompetitive Procurement Strategy: Best Overall ProposalComprehensive Land Claim Agreement: NoNature of Requirements: Notice of Proposed Procurement (NPP)Task-Based Informatics Professional Services (TBIPS) RequirementThis requirement is for: Shared Services Canada.This requirement is open only to those Task Based Informatics Professional Services (TBIPS) Supply Arrangement under Tier 2 Holders who qualified under the Task-Based Informatics Professional Services. The RFP is issued against the (TBIPS) Supply Arrangements (SA) PWGSC file number EN578-055605. All terms and conditions of the SA apply and must be incorporated into any resulting contract. . Description of the requirement:Shared Services Canada (SSC) requires the services of the following categories of personnel.# TBIPS Resource Category and Level: B.13 Operations Support Specialist s– Level 3 – Desktop Hardware Support The IT Support Specialist is responsible for the delivery of IT services (e.g., technical PC, operating systems, applications, data communications, hardware/software and connectivity support) and providing technical support services B.13 Operations Support Specialists – Level 2 – Speciality End User Devices Hardware Support Provides first electronic technical support for the installation and maintenance of security systems and technologies and assists the Systems Technician in the provision of second level support. First level support entails diagnosing and implementing a solution to keep the system or event operational. Second level support entails in-depth problem solving, bench work or programming. Language Requirement: Various Security Level: Secret The Contractor will provide the services on an "as and when requested" basis in accordance with the Contract.Proposed period of contract:The resulting Contract will begin at the contract award date and will end 4 years later with 2 – 1 year option periods File Number: 10051854Contracting Authority: Julie BamptonPhone Number: 613-790-5915E-Mail: Julie.bampton@canada.ca NOTE TO BIDDER: This solicitation document is available only in PDF format.Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis. If you wish to find out how you can be a "Qualified SA Holder", please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca.The Crown retains the right to negotiate with suppliers on any procurement.Documents may be submitted in either official language of Canada.Contact(s) Contracting AuthorityName: Julie BamptonAddress: 180 Kent Street, 13th FloorCity: OttawaState / Province: OntarioCountry: CanadaPostal Code: K1P 0B6Phone: 613-790-5915 Email: julie.bampton@canada.ca