IT Professional Services

The Canada Council for the Arts' Information Technology section requires access to qualified professional services providers to support ongoing IT operational requirements and project-based initiatives on an as-and-when-required basis.

General requirement The Contractor must provide information technology professional services, on an as-and-when-requested basis, in support of the Canada Council’s operational, maintenance, enhancement, modernization, transformation and advisory requirements. The Contractor must actively support knowledge transfer to Canada Council personnel proportionate to the scope, complexity and duration of each engagement. Deliverables, documentation, training materials, presentations, knowledge transfer activities and related services may be required in English, French or both official languages, as specified in the applicable call-up. The Contractor must provide qualified resources, perform the authorized work and deliver all required outputs in accordance with the requirements of the Standing Offer and the applicable call-up.

The Contractor must provide professional services in information technology across one or more of the following service streams: Stream 1 - Enterprise platforms and business applications Services may include the configuration, development, administration, enhancement, integration, maintenance and support of enterprise platforms and business applications, including Microsoft, Salesforce and Unit4 technologies.

Stream 2 - Applications, integration and support Services may include the design, development, modernization, testing, deployment, integration, maintenance and support of custom-developed and commercial off-the-shelf applications, interfaces and related components.

Stream 3 - Data, analytics and information management Services may include data architecture, data analysis, reporting, analytics, business intelligence, information management, database administration, data governance and data integration.

Stream 4 - Architecture, cloud, infrastructure and cybersecurity Services may include enterprise, solution and integration architecture; cloud architecture and infrastructure; cybersecurity; identity and access management; network services; and related advisory, implementation and support activities.

Stream 5 - Project, Program and Change Management Support Services may include project and program management, project coordination, business and functional analysis, business process analysis, organizational change management, planning, governance, performance reporting and stakeholder engagement, documentation, knowledge transfer and training services.

Stream 6 - User experience, accessibility and quality assurance Services may include user experience design, AI-enabled user experience and service design, accessibility assessment and remediation, testing and quality assurance.

Stream 7 - Audit and advisory services Services may include audit and advisory services related to technology controls, compliance, governance, risk management, cybersecurity, platforms, applications, processes and IT operations.

Stream 8 - Artificial intelligence, automation and emerging technologies Services may include, in accordance with the Government of Canada's artificial intelligence strategy, artificial intelligence strategy development, generative AI and machine learning advisory services, AI solution design and implementation, responsible AI governance, automation, intelligent search, knowledge management, AI-assisted service delivery, model evaluation, data readiness, and emerging technology assessment.