Seamless Client Experience Project : Phase 1

This requirement is for: Canada Revenue Agency (CRA)This requirement is open only to those Supply Arrangement Holders under E60ZT-18TSPS who qualified under Tier 1 for the following categories: 2.1 Business Analyst (Senior), 2.6 Change Management Consultant (Senior) and 2.8 Business Architect (Senior) - Stream 2 - Business Consulting/Change Management Services Stream.The following SA Holders have been invited to submit a proposal.Accenture Inc.ACF Associates Inc.Acosys Consulting Services IncAdirondack Information Management Inc., The Aim Group Inc. in joint VentureADRM Technology Consulting Group Corp.ADRM Technology Consulting Group Corp. and Randstad Interim IncAltruistic Informatics Consulting Inc.Dalian Enterprises and Coradix Technology Consulting, in Joint VentureDeloitte Inc.Donna Cona Inc.Ernst & Young LLPFujitsu Consulting (CANADA) Inc./Fujitsu Conseil (CANADA) Inc.KMPG LLPLansdowne Technologies Inc.Makwa Resourcing Inc., TPS Technology Consulting Ltd. In Joint VentureMobile Resource Group IncModis Canada Inc.NATTIQ IncOlav Consulting Corp.OLAV Consulting Corp., Moshwa Aboriginal Information Technology Corporation, In Joint VentureOrbis Risk Consulting Inc.Pricewaterhouse Coopers LLPRaymond Chabot Grant Thornton Consulting Inc.Softsim Technologies Inc.Transpolar Technology Corporation and the Halifax Computer Consulting Group in Joint VentureDescription of the Requirement:The Canada Revenue Agency (CRA) is seeking to procure business consulting services as-and-when requested basis to review and provide recommendations on the CRA’s 3-year project for the development of a new Seamless Client Experience (SCE) Strategy to guide the development of a new whole-of-Agency model for service delivery focused on creating SCEs. Additionally, as part of Phase 1 of the SCE Project’s four-phased approach, the consultant must support the development of the Strategy by: providing recommendations for how the CRA will prioritize use cases for testing SCEs; establishing a clear understanding of the CRA’s current capabilities to deliver SCEs; outlining a future state vision of the CRA that supports SCEs; analyzing any gaps or barriers between current and future states to inform the way forward; and devising a change management strategy to increase the chance of the project’s success.Level of Security Requirement: Company Minimum Security Level Required:Document Safeguarding capability at the level of Protected B.Designated organization screening (Protected)Resource(s) Minimum Security Level Required:Authorization to access Protected B information.Reliability status - Protected B.Associated Documents:Request for Proposal (RFP) documents will be e-mailed directly, from the contracting officer, to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement.Proposed period of contract:The proposed period of contract shall be for one year from date of contract award.The contract will contain one irrevocable option to extend the contract period by up to one additional year.Estimated Level of Effort:The estimated level of effort of the initial contract period will be for 1800 hours.The estimated level of effort of the first option period is currently not foreseeable.Connect services Bid Submission:Bids must be submitted only to the Canada Revenue Agency Bid Receiving Unit via Connect services by the time and date indicated on RFP Page 1. Bids must be submitted to via Connect services: Canada Revenue AgencyBid Receiving UnitBRUg@cra-arc.gc.caBids will not be accepted if emailed directly to this email address. This email address must be used to request that CRA open a Connect conversation, as detailed in Standard Instructions 2003. Bidders must not use their own licensing agreement for Connect to initiate a Connect conversation with CRA.Bidders are hereby advised that the Bid Receiving Unit of CRA is available Monday to Friday inclusive, between the hours of 0830 and 1500 EST, excluding those days that the federal government observes as a holiday.Due to the nature of this solicitation, electronic transmissions of a proposal by facsimile is not considered to be practical and therefore will not be accepted.File Number: 1000370343Contracting Authority: Marie-Claude LepagePhone Number: 343-572-7146E-Mail: marie-claude.lepage@cra-arc.gc.caNOTE: The Task and Solutions Professional Services (TSPS) Method of Supply is subject to quarterly refresh cycles. If you wish to find out how you can be a "Qualified SA Holder", please contact SPTS.TSPS@TPSGC-PWGSC.GC.CA