Employee Assistance Program (EAP) - Request for Information

INTRODUCTION The CRA has decided to issue a Request for Information to industry, in order to gather information from organizations involved in the contracted delivery of Employee Assistance Program (EAP) services. The package contains a description of the current EAP services that the CRA contracts for (Statement of Work (SOW) – Annex C) and a series of questions (Annex A) related to the SOW and how prospective contractors could fulfill the needs described therein. The information gathered through this exercise will help the CRA determine how to most effectively contract for its required EAP services. BACKGROUND The CRA has a varied and diverse workforce of over 42,000 employees, from coast to coast, that are the cornerstone of Canada’s tax administration. Maintaining the well-being of all employees is a commitment the CRA takes seriously. The objective of the CRA's Employee Assistance Program is to support employees who may be experiencing personal, health or work-related concerns, by making available to them and their family members, a program that is voluntary, accessible, neutral and confidential. The Program is designed to help them acquire the skills and knowledge to address personal, health or work-related concerns, and contribute to employee well-being in the workplace. CRA’s employees can access EAP services through two avenues, by contacting internal coordinator-counsellors or external service providers. Employees and their family members can use the service provider of their choice, however, family members most often choose the external service provider. OBJECTIVE This RFI aims to establish an understanding of the support and counselling services available to employees. The objective is to also gather information on new technologies that could be used to inform on and ease access to counselling services for employees and their family members. SCOPE The CRA requests that interested parties respond to the questions in Annex A. Other relevant data with this Request for Information includes: SOW for external service provider contracts (Annex C) and CRA population/workplace data (Annex B).