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Helpdesk and Desktop Support Services | national Defence · CanPursue
Opportunities
Fit is part of the trial and paid plans.Closed

Helpdesk and Desktop Support Services

national DefenceW6369-23-P5OWFederal
Find on CanadaBuysAdd to pipeline
Published
Jul 5, 2024
Respond by
Jul 25, 2024
Latest amendment
—5 amendments

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Description

Director Information Management End-User Services (DIMEUS) is responsible for the National Capital Region (NCR) Service Desk and the Information Technology Site Services (ITSS) for clients in the NCR. The NCR Service Desk provides Information Management/Information Technology (IM/IT) 1st level support and is the single point of contact for all incidents, service requests, general assistance and information requests related to IM/IT and conference rooms servicing the NCR. The ITSS delivers on-site, IT desktop support services in a Microsoft Windows desktop environment by conducting first/second level problem determination/analysis on all trouble calls. It is intended to result in the award of 1 contract, for 2 years plus 2 one-year irrevocable options allowing Canada to extend the term of the contract(s).

Procurement

Category
Services
Jurisdiction
Federal

Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user

Requirements and qualifications

Supply arrangement
Not stated in the public notice
Security requirement
Not stated in the public notice
Trade agreements
—
Limited tendering reason
—

Classification

GSIN
—
UNSPSC
—

Amendments

The source reports 5 amendments. CanPursue observed 1 of them with dates.

  • Amendment 5Jan 7, 2025
  • Original noticeJul 5, 2024

Documents

No attachments listed in the open data.

Contact

No contact listed in the open data.

Related

More from this buyer

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Linked contracts

No related records observed.

Source

Find on CanadaBuys

CanPursue has no direct link to this notice. This opens a CanadaBuys search for its solicitation number.

Source
CanadaBuys
Solicitation
W6369-23-P5OW
Observed
Sep 27, 2026

The amount, value range and contract duration shown on some CanadaBuys pages are not in the open data, so CanPursue does not show them.

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