Anonymous CRA Internal Fraud and Misuse Reporting Lines

The Bidder must complete and sign the front page (page 1) of the RFP and return it with their submitted proposal. The Bidder’s complete legal name must be properly set out on the front page.

DESCRIPTION OF REQUIREMENT

THIS REQUIREMENT CONTAINS SECURITY REQUIREMENTS.

Bidders must hold an approved facility clearance for Document Safeguarding at the Protected B level prior to contract award.

OVERVIEW

The CRA requires the services of an independently managed anonymous toll-free hotline, an online (website) and mail reporting services that are available to approximately 40,000 CRA employees, 24 hours a day, 7 days a week, in support of its Internal Fraud Control Program.

The Contractor must: - Make the services available to CRA employees located across Canada including urban, rural and isolated locations; - Ensure that all services are available in English or French as per the Sources language of choice; - Maintain all information gathered through the initiative in a secure location (physical and/or electronic) inside Canada at all times, ensuring that the data remains confidential and anonymous as per the Security Requirements (NO cloud computing/storing); - Ensure anonymity at all times; - Immediately alert the CRA authorized reviewers by automatic e-mail notification of the receipt of any newly submitted or updated allegation; - Provide anonymous follow up capabilities: o Provide secure usernames and passwords, and allegation numbers for potential follow-ups; and o Ensure that the CRA authorized reviewers have the ability to communicate anonymously if additional information is required.

MANDATORY CRITERIA

Three of five mandatory criteria include the following

1. The Bidder must clearly provide a description of how the Bidder will manage all data input, processing, storage, accessing and electronic back-ups exclusively in Canada.

2. The Bidder must demonstrate they have sufficient Information Technology (IT) systems capability and capacity to accommodate the CRA IT Security requirements as described in Annex A - Statement of Work.

To demonstrate compliance, the Bidder must: 1. Provide data collection and data storage in a manner that is secure, confidential and anonymous, as described in the SOW; 2. Meet the security requirement for the protection of sensitive information as described in Annex A-1 Security Requirements of the SOW; and 3. Meet the CRA approved encryption standards as described in the Annex A-1 Security Requirements of the SOW.

3. The Bidder’s must include a detailed description of two (2) distinct clients/customers which demonstrates that the Bidder has provided an anonymous reporting line services to organizations of a similar* size and scope to the CRA requirement.

*An anonymous reporting line service that is similar in size and scope to the CRA requirement described at Annex A - Statement of Work, is defined as a requirement that: • Is an organization of more than 10,000 employees; • Has a national scope (i.e. accepts allegations across Canada); • Collects and processes allegations via phone, mail, and online; • Provides services in both English and French; and • Provides 24 hours/day, 7 days/week service.

BASIS OF PAYMENT

The Contractor will be paid a firm all-inclusive monthly rate for the services.

CONTRACT AND OPTIONS PERIODS

The period of the contract is from February 1, 2015 to March 31, 2017 inclusive, with three irrevocable options to extend the contract period for up to three additional years, to be exercised in 1-year increments.

CONTRACTOR SELECTION METHODOLOGY

The Bidder must meet all mandatory criteria applicable to this solicitation. Only the bids meeting the mandatory criteria will be evaluated and scored in accordance with the point rated evaluation criteria. Any proposal that does not achieve the minimum score of 45 points out of 75 will be considered non-compliant and will receive no further consideration.

To determine an overall score for each proposal, technical and price will each be given a rating value; in this case, 60% for technical and 40% for price, and then combined to derive a total combined rating.

The Bidder recommended for award of the Contract will be the compliant Bidder achieving the highest combined rating.

All enquiries regarding this Request for Proposal must be directed in WRITING (see email address below) to:

CONTRACTING Authority

Phuong Ly Supply/Business Analyst Contracting Division Canada Revenue Agency Tel. Number: (613) 957-3291 Email Address: Phuong.Ly@cra-arc.gc.ca