Translation and Interpretation services to support compliance verification calls performed under the Quarantine Act

Health Canada is issuing this RFP on behalf of the Public Health Agency of CanadaDue to the COVID-19 pandemic, individuals entering the country must self-isolate for a specified period, unless they meet specific conditions established in the Order in Council that is applicable upon entry in Canada. The objective is to help limit the spread of the virus in the Canadian population. The Public Health Agency of Canada (PHAC) verifies travelers are complying with the requirement to self-isolate through multiple methods, which include verification calls by designated Screening Officers under the Quarantine Act.Under the Quarantine Act, individuals entering the country must self-isolate for a specified period (unless they meet certain conditions in the latest Order in Council) to help reduce the risks of spreading COVID-19 in the Canadian population. This measure is necessary during the COVID-19 pandemic, as many individuals infected with COVID-19 remain asymptomatic, yet they can still infect other individuals.As more individuals enter the country, it is important for the Public Health Agency of Canada to have the ability to communicate with all of these individuals even when they do not speak one of the official languages (i.e., English or French).