Parks, Forestry and Recreation is preparing to implement a new registration and facility booking solution in Q4 2024.

Parks, Forestry and Recreation is preparing to implement a new registration and facility booking solution in Q4 2024. The new system will transform the way in which customers 'learn, search, enroll and book' when accessing information and transacting (primarily program registration and facility bookings). After using the current system, CLASS, for over 20 years, there is a need to review job functions that engage in customer service, programming, and marketing functions to ensure the division is well positioned to optimize the new functionality. A consultant is required to assess and recommend changes to the organizational structure within Parks, Forestry and Recreation's Community Recreation and Client & Business Services Branches, who have responsibility for this system's ongoing administration. Additional recommendations are also required for the functional relationships between these two branches and PFRs Parks Operations branch, its Business & Technology Transformation branch, and the Citys Technology Services Division. Public Posting: http://discovery.ariba.com/rfx/16538724