Online Questionnaire Management Platform

The CITT, supported by the ATSSC, is seeking information from vendors regarding commercially available solutions that could support the administration of questionnaires used by the Trade Remedies Investigations Branch (TRIB).

TRIB's questionnaire process is a critical component of trade remedy investigations and includes the development, publication, distribution, collection, validation, management, analysis, and reporting of questionnaire data. The process involves collecting information from Canadian and international stakeholders and requires the secure handling of sensitive information (Protected B) throughout its lifecycle. Protected B is the federal level of security that applies to information and assets that, if compromised, could cause serious injury to an individual, organization, or government.

The purpose of this Request for Information (RFI) is to gather information on available solutions that can provide a secure, web-based platform for questionnaire management and respondent engagement. The ATSSC is interested in understanding the capabilities, functionality, implementation considerations, security controls, and hosting models available in the marketplace.

The desired Online Platform would support the design and management of complex questionnaires, secure respondent access, data collection and storage, reporting and analytics, workflow automation, and e-mail management. The Online Platform must support both internal and external users and provide functionality that promotes efficiency, usability, accessibility, and data integrity.

Given the sensitive nature of the information collected by the CITT, the solution must be capable of meeting Government of Canada security requirements, including the protection of Protected B information, data residency within Canada, robust access controls, audit logging, and compliance with applicable Government of Canada cloud and security standards.