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Create free accountTitle: Transport Canada Integrated Voice Response (IVR) Telephone Payment System Background: Transport Canada (TC) currently provides a telephone payment service for customers to pay invoices via an IVR telephone payment system. The current contract for this system is expiring and a new system must be in place for November 17, 2015. Objective: To have a fully automated and integrated telephone payment system that allows for customers to pay invoices or balances on their account. Scope: To implement an Integrated Voice Response system to allow Transport Canada’s customers the ability to pay invoices through an automated telephone payment system. The solution must comply with the Payment Card Industry Data Security Standards (PCI DSS).
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