Support and maintenance of the Evergreen ILS software

REQUIREMENT

By means of this RFP, NRCan is seeking proposals from bidders for the provision of support and maintenance of the Evergreen ILS software installation.

CONDITIONS OF THE REQUEST FOR PROPOSAL (RFP)

There shall be no direct payment by NRCan for costs incurred for the presentation and submission of proposals in response to this RFP.

ESTIMATED CONTRACT PERIOD

The period of the contract shall be for one (1) year with the option to extend the period of the contract for up to one (1) additional year period.

MANDATORY CRITERIAS

1) The bidder must have at least one degreed librarian on staff.

2) The bidder must have a minimum of three (3) years' experience in each of the following

- customizing Evergreen ILS to meet Canadian Web Compliance Accessibility Guidelines (WCAG); - performing Evergreen ILS upgrades and delivering Evergreen ILS releases and; - providing Evergreen ILS support and maintenance to clients

3) The bidder must have experience working with Evergreen ILS software code, especially the OPAC template toolkit.

4) The bidder must have experience in supporting, maintaining and upgrading Evergreen ILS software.

ENQUIRIES

All enquiries concerning this RFP must be submitted in writing to the Contracting Authority as early as possible within the bidding period. Enquiries must be received no less than five (5) calendar days prior to the bid closing date to allow sufficient time to provide a response. Enquiries received after that time may not be able to be answered prior to the bid closing date.

RIGHTS OF NRCAN

NRCan reserves the right to

- Seek clarification or obtain verification of statements made in a proposal; - Reject any or all proposals received in response to this RFP; - Enter into negotiations with one or more Bidders on any or all aspects of its proposal; - Accept any proposal in whole or in part without prior negotiation; - Cancel and/or re-issue this RFP at any time; - Verify any or all information provided by the Bidder with respect to this RFP including references; - Retain all proposals submitted in response to this RFP; - Declare a proposal non-compliant if NRCan determines during the evaluation phase, that the Bidder does not have the legal status, facilities and technical, financial and managerial capabilities to fulfill the requirements stated herein; - Discontinue the evaluation of any proposals which are determined, at any stage of the evaluation process, to be non-compliant.