Request for Proposals (RFP) - Microsoft End User Support

Request for Proposals (RFP) – Microsoft End User Support About Farm Credit Canada (FCC): FCC is Canada’s leading agriculture lender, with a healthy portfolio of more than $36 billion. Our employees are dedicated to the future of Canadian agriculture and its role in feeding an ever-growing world. We provide flexible, competitively priced financing, management software, information and knowledge specifically designed for the agriculture and agri-food industry. As a self-sustaining Crown corporation, our profits are reinvested back into the agriculture and food industry we serve and the communities where our customers and employees live and work while providing an appropriate return to our shareholder. For more information, visit www.fcc.ca or follow us on Facebook, LinkedIn, Instagram and on Twitter @FCCagriculture RFP Scope: FCC currently utilizes a third-party partner to provide first-level help-desk support for its Microsoft Office 365 and Windows 10 end-users. The current contract for this service is nearing expiration and FCC is releasing this RFP to award the next contract. The contract will be for an initial one-year term, with the option to renew for up to an additional four one-year periods. FCC has roughly 1800 Microsoft end-users (1670 English and 130 French) located across Canada. As such, FCC’s is seeking an onshore service provider with the capability to provide the services in both official languages. RFP Schedule:

RFP issue date: August 15, 2019 Vendor questions accepted until: August 26, 2019 at 2:00 PM RFP closing date and time: September 9, 2019 at 2:00 PM

RFP Process Considerations Vendors should note that:

this opportunity notice references a non-binding, competitive RFP, not a call for tenders. FCC is not obligated to proceed with the work described in the RFP scope, and may cancel the RFP at any time. FCC’s procurement process allows for negotiation between FCC and one or more vendors, prior to awarding a contract.

Requesting the RFP Document: Capable vendors who are interested in receiving a copy of the RFP document are to contact: Mike Humble Corporate Procurement Manager Farm Credit Canada procurement@fcc.ca Note: Vendors do not receive the RFP document by registering for the list of interested suppliers (“LIS”) on buyandsell.ca. Vendors must request the RFP document through FCC’s designated RFP contact.