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Customer Relationship Management (CRM) Evolution/Migration | Business Development Bank of Canada · CanPursue
Opportunities
Fit is part of the trial and paid plans.Closed

Customer Relationship Management (CRM) Evolution/Migration

Business Development Bank of CanadaRFP-0000251520Federal
Open official sourceAdd to pipeline
Published
Jul 7, 2023
Respond by
Aug 11, 2023
Latest amendment
—2 amendments

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Description

This tender notice is to obtain pricing and service details for a professional services partner to assist BDC in its CRM Evolution project. Microsoft CRM Dynamics (version 8), one of the central pieces of BDC’s core banking ecosystem, will reach end of support in January 2026; only one more version is available for upgrade before clients are obliged to migrate to Microsoft’s cloud solution.? The current version has many business and IT pain points and lacks capabilities to enable BDC’s ambitions; a business case is under development to identify the main benefits that this transition can bring.? BDC wants to identify an experienced partner that will accompany it during this transition.?

Questions and proposals from bidders should be submitted via MERX.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

Procurement

Category
Services
Jurisdiction
Federal

Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user

Requirements and qualifications

Supply arrangement
Not stated in the public notice
Security requirement
Not stated in the public notice
Trade agreements
—
Limited tendering reason
—

Classification

GSIN
—
UNSPSC
—

Amendments

The source reports 2 amendments. CanPursue observed 1 of them with dates.

  • Amendment 2Aug 11, 2023
  • Original noticeJul 7, 2023

Documents

No attachments listed in the open data.

Contact

No contact listed in the open data.

Related

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Linked contracts

No related records observed.

Source

Open official source

Verify the notice and download the full solicitation on the official page.

Source
CanadaBuys
Solicitation
RFP-0000251520
Observed
Sep 27, 2026

The amount, value range and contract duration shown on some CanadaBuys pages are not in the open data, so CanPursue does not show them.

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