TBIPS-SA: B.13 Operations Support Specialist – Level 2

Reference Number: R000068275 Solicitation Number: R000068275 Organization Name: Shared Services Canada – Data Centres Solicitation Date: 2020-08-12 Closing Date: 2020-08-31 02:00 PM Eastern Daylight Saving Time EDT Anticipated Start Date: 2020-09-28 Estimated Delivery Date: 2023-09-27 Estimate Level of Effort:   20 days per resource, monthly Contract Duration: The contract period will be for three (3) years from the date of contract. Solicitation Method: Competitive Applicable Trade Agreements: WTO-AGP, CKFTA, AIT Comprehensive Land Claim Agreement Applies: No Number of Contracts: One (1) contract Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TBIPS EN578-170432 Supply Arrangement Holders who qualified under Tier 1 for services in the Quebec Region for the following category: B.13 Operations Support Specialist – Level 2 The following SA Holders have been invited to submit a proposal: Adecco Employment Services Limited/Services de placement Adecco Limited Cofomo Inc. Compugen Incorporated Coradix technology Consulting Ltd. Excel Human Resources Inc. FreeBalance Inc. IBM Canada Limited/IBM Canada Limitée IT/Net - Ottawa Inc. Modis Canada Inc Shore Consulting Group Inc. Symbiotic Group Inc. Systematix IT Solutions Inc./Systematix Technologies de L'Information Inc./Les Services Conseils Systematix Inc. in Joint Venture. TEKSYSTEMS CANADA CORP./SOCIÉTÉ TEKSYSTEMS CANADA TPG Technology Consulting Ltd. Tundra Technical Solutions Inc Description of Work: 1.0 Objective Shared Services Canada (SSC) has a requirement for B.13 - Operations Support Specialist(s) Level 2 with a valid security level of SECRET to support and augment the operational capacity of the Facilities Management Directorate within DCSB on an as and when required basis. The Operations Support Specialist will be functionally tasked by the EDC Facilities Management Team Lead.  2.0 Background Shared Services Canada (SSC) Enterprise Data Centre (EDC) Facilities provides a service to all 43 Government Departments with the delivery of day to day Data Centre facility operations and is mandated to consolidate and modernize the Government of Canada’s data centres. The objective in centralizing the management of data centres is to improve efficiency and security and the plan is to replace legacy data centres across our partner organizations with more modern, secure, reliable facilities.  The EDC Facilities Operations (EFO) service line provides power, space, racking and stacking, cabling and capacity for a number of government departments. EFO has a commitment to partners and clients to meet and maintain all day-to-day operations and services as well as provide for future expansion. The Operations Support Specialist(s) will work under the Rack and Stack Team Leader and be responsible for assisting the EFO teams at EDC Barry and/or Borden with the day to day operational tasks and incident, problem and change management. 3.0 Scope This TBIPS-SA is for the provision of two (or more) B.13 Operations Support Specialist(s) Level 2 to provide hands on day-to-day services in support of the SSC rack and stack team. This position may require occasional overtime based on project/operational requirements. If the skills set permits, the resource may work on various projects at the same time. The following Technologies are in scope (but not limited to):

Windows operating system Microsoft Office Solutions Software (MS Word, MS Excel, MS Access)

Network and cabling 7.0 Location of Work The resource must be able to work on-site at EDC Gatineau or EDC Montreal. The resource will be dedicated to one of the EDCs. This requirement will be detailed within the Task Authorization of each resource.

Bidders must submit two (2) resources in total. Security Requirement: Minimum Corporate Security Required: FSC - Secret Minimum Resource Security Required: Secret Contract Authority Name: Sasha Cesaratto Phone Number: 613-291-4579 Email Address: sasha.cesaratto@canada.ca Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca