Help Desk Specialist - Intermediate (Level 2)

NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) GSIN D302A: Informatics Professional Services Reference Number: 1000214274 Solicitation Number: 1000214274 Organization Name: Department of Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) Solicitation Date: 2019-10-22 Closing Date: 2019-11-06 02:00 PM Eastern Daylight Saving Time EDT Anticipated Start Date: 2019-12-01 Estimated Delivery Date: Throughout contract period Estimate Level of Effort:  335 days per resource Contract Duration: The contract period will be from the date of contract award to March 31, 2020 with option to extend the contract period for up to one (1) additional one-year period. Solicitation Method: Competitive Applicable Trade Agreements: NAFTA, CCFTA, CFTA, CPFTA, CColFTA and CPanFTA. Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1Contract Requirement Details Tendering Procedure: Selective Tendering This requirement is open to the selected Suppliers currently holding TBIPS Supply Arrangement who qualified under Tier 1 for services in the Western Region for the following category: ·One (1) - B.10 Help Desk Specialist - Intermediate (Level 2) The following SA Holders have been invited to submit a proposal: 4165047 CANADA INC., INNOVISION CONSULTING INC., IN JOINT VENTURE Advanced Chippewa Technologies Inc. Contract Community Inc. Coradix technology Consulting Ltd. Dalian Enterprises and Coradix Technology Consulting, in Joint Venture Donna Cona Inc. Emerion IT/Net - Ottawa Inc. Maplesoft Consulting Inc. MDA Systems Ltd. NATTIQ INC. PrecisionIT Inc,IDS Systems Consultants Inc., PrecisionERP Incorporated, in JOINT VENTURE Pricewaterhouse Coopers LLP Solutions Moerae Inc TRM Technologies Inc. Description of Work Background: Indian Residential Schools Adjudication Secretariat (IRSAS), Regina of Crown-Indigenous Relations and Northern Development of Canada (CIRNAC) manages and supports user Information Technology (IT) equipment, through an ITIL Helpdesk model (Remedy System) which is managed by the National Service Desk of ISC for ISC and CIRNAC. Objective(s): The objective of the requested IT service is to provide IRSAS Regina, Sk with the appropriate resource to support IRSAS Regina internal business operations for the help desk (second level support— per CIRNAC "Full Service Support Model" described in the IT Operating environment above) IT Operating Environment The computer operations environment provides personnel with reliable access to information resources, computer hardware and end user support. Full support services are required during core business hours. The IRSAS Regina for CIRNAC in Regina, SK has approximately 100 PC users. Workstations include Tier 1 systems, such as Lenovo, HP, Dell systems running Microsoft Windows 7 under a secured managed environment. The laptops are Lenovo, Dell, and/or HP hardware. Approximately one tenth of desktops and laptops are normally replaced annually. All desktops and laptops carry a minimum 3-year manufacturer's warranty support service. In the regional operating environments, helpdesk support requires knowledgeable resources to understand the technical environment to include network supports (communication to HQ technical support and onsite expertise). Upcoming changes include moving from Microsoft Windows 7 to Windows 10 and CIDM to GCDOCS. IRSAS Regina employs a "Full Service Support Model" where all IT requests are made to the National Service Desk and then assigned to a local on-site technician for trouble-shooting and resolution. As a result, CIRNAC requires 1 Help Desk Specialist – Level 2. -Bidders must submit a bid for this resource category. Security Requirement: Common PS SRCL #19 applies Minimum Corporate Security Required: Secret Minimum Resource Security Required: Secret Contract Authority Name: Jean-Damascene Gasake Phone Number: 819-934-6301 Email Address: jeandamascene.gasake@canada.ca Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca