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Create free accountThe objective of this requirement is to continue with the annual upgrade, support and maintenance for a period of four (4) additional years.
Response Time: • The response time varies with the urgency of the problem reported - Critical issues (system failure) are responded within one hour and non-critical responses are resolved within 24 hours.
Support Center: • PHONE Monday – Friday (First line support) • PHONE Monday – Friday (Escalation Management) • Hours for service are 9:00 AM – 5:00 PM EST (Excluding weekends and holidays) • ELECTRONIC ACCESS Anytime o Email support response is available 24 hours, excepting holidays and weekends. In your email include the product name & serial number
Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user
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