software maintenance, solution support of the entire set of software and configuration above the Operating System employed in the NRCan ePortal and LMS solution

The Contractor must: Ensure that qualified individuals remain available in appropriate quantities for work under the Task Authorizations to be issued in accordance with the Contract, and must also ensure that these individuals maintain any security levels associated with the corresponding resource categories of the bid solicitation for which they are available.Categories of skilled resources that must be available as required to support the solution (first and third level) include:

AMANDA System Administration AMANDA Configurator Solution Architect Business Analyst OpenAM / OpenID Developer SmartGuide Developer Liferay Administrator Help Desk Agent

have and grant the licenses required to use the Software described in the SOW and other software identified by the Contractor that is required to support the solution; maintain and update the Software Documentation; provide support services for the eLMS/ePortal solution during the contract period; have the ability to provide 1st Level Help Desk services as an optional service, and provide end user training as and when requested by Canada that demonstrates a detailed knowledge of the solution and Explosives Section’s business practices and process flow.

The scope of this contract includes software maintenance, solution support of the entire set of software and configuration above the Operating System employed in the NRCan ePortal and LMS solution, subsequently called the “solution”; development, testing and implementation of enhancements, as required, and the optional provision of 1st level Help Desk services.