Canada Student Financial Assistance Program Client Satisfaction and Pulse questionnaires

This requirement is for Employment and Social Development Canada.Description of the requirement:Canada Student Financial Assistance (CSFA) Program Client Satisfaction QuestionnaireThe CSFA Program conducts annual satisfaction inquiry of clients who currently hold a Canada Student Loan or Canada Student Grant to:Track experience and satisfaction with service delivery among borrowers.Measure borrowers’ awareness of specific components of the loan and grant programs;Examine borrowers’ attitude towards various aspects of CSFA Program products or services;Measure client satisfaction and performance indicators with both the CSFA Program and the National Student Loans Service Centre (NSLSC)*.The surveys are aimed at two groups of clients:In-study borrowers: those who are currently in school and hold a Canada Student Loan and/or Grant.In-repayment borrowers: borrowers who have left school and are in the process of repaying their loans.The NSLSC is run by a third-party service provider, contracted to handle the disbursement and repayment of Canada Student Loans and integrated federal-provincial student loans. Most client interactions, especially in repayment, are with the NSLSC.Proposed period of contract:Initial Period: August 2022 to July 2025Option Year # 1: August 2025 to July 2027Option Year # 2: August 2027 to July 2029