Programmer Analyst - Level 3

NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) GSIN: D302A INFORMATICS PROFESSIONAL SERVICES Reference Number: CIO/BSB0055 Solicitation Number: IC401591 Organization Name: Innovation, Science and Economic Development Canada – Chief Information Office Sector Solicitation Date: 2016-08-04 Closing Date: 2016-08-19 11:00 AM Eastern Daylight Saving Time EDT Anticipated Start Date: 2016-09-06 Estimated Delivery Date: N/A Estimate Level of Effort: 240 days / year Contract Duration: The initial contract period will be from date of contract award and ends one (1) year after with three (3) irrevocable options to extend it for one (1) year. Solicitation Method: Competitive Applicable Trade Agreements: WTO-AGP, NAFTA, AIT, Canada-Chile, Canada-Colombia, Canada-Panama, Canada-Peru Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1 Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category: One (1) Level 3 – Programmer Analyst Consultant The following SA Holders have been invited to submit a proposal:

A Hundred Answers Accenture Adirondack Information Management Inc., Amita Corporation, Artemp Personnel Services Inc., The AIM Group Inc., In Joint Venture Calian Ltd. GC Strategies Incorporated Harrington Marketing Limited IBM Canada. Lumina IT Inc. MDOS Consulting Inc., INVA Corporation, KOZA Technology Consulting Inc., In Joint Venture Microsoft Canada Inc. Mindwire Systems Ltd. Nisha Technologies Inc. Sierra Systems Group Inc Tiree Facility Solutions Inc. Transpolar Technology Corporation and The Halifax Computer Consulting Group, In Joint Venture

1. MANDATE Innovation, Science and Economic Development (ISED), formerly Industry Canada, works with Canadians in all areas of the economy and in all parts of the country to improve conditions for investment, enhance Canada's innovation performance, increase Canada's share of global trade and build a fair, efficient and competitive marketplace. This includes managing Canada's airwaves and overseeing its bankruptcy, incorporation, intellectual property and measurement systems; providing financing and industry research tools to help businesses develop, import and export; encouraging scientific research; and protecting and promoting the interests of Canadian consumers.

2. ORGANIZATION Innovation, Science and Economic Development’s (ISED) Chief Information Officer (CIO) is accountable for departmental Information Management and has several directorates within the Strategy and Information Services Branch (SISB) responsible for providing Information Management (IM) and Information Technology (IT) planning services. These services include providing advice, guidance, policies and tools in the areas of IM policy for both structured and unstructured information, records management, library, mail and wiki services, IT project planning, Information Architecture (IA) standards, and enterprise metadata management. The Business Services Branch (BSB) is responsible for the development of solutions and applications, enterprise solutions, IT modernization as well as the maintenance of existing systems to support ISED’s enterprise and business units. Services are delivered through four organizational directorates

Business Solutions Enterprise Solutions IT Modernization SITT & CIPO Development and Support

3. PROJECT REQUIREMENTS/OBJECTIVES Numerous ISED business units identified a need for a software tool that would enable them to better manage their client / stakeholder information in a shared and transparent manner across their business units. In addition to these business needs, clients have also expressed the need for software tools that would enable them to better manage individual cases in a user-centric, collaborative and transparent manner. As a result of a competitive process for a Client and Case Management solution, Microsoft (MS) Dynamics CRM was selected as the Government of Canada standard platform. ISED is one of the departments that is in the forefront of establishing a MS Dynamics Customer Relations Management (CRM) practice. The envisioned end state for hosting MS Dynamics CRM will be the Shared Case Management System (SCMS) operated by PSPC/SSC (Public Services and Procurement Canada/Shared Services Canada). In preparation for the anticipated delivery of the SCMS, ISED will be taking a multi phased approach to environmental readiness including:

Phase I: Implementation of an interim production environment and on-going development environment expected in FY 2014/15; and

Phase II: Transition and On-boarding of clients to the PSPC SCMS environment. ISED has established a Client and Case Management Solution (CCMS) Operation Centre using the Microsoft (MS) Dynamics CRM platform. This CCMS Operation Centre will become a vehicle for delivering applications to Business Units that require one or more of the following core functions:

Client / stakeholder management; Business process management; Case management; Event management; and

Document management. Currently, ISED CIO Sector has a fully functional Dynamics CRM 2013 test environment, and is in the process of establishing an interim Production environment which will transition to PSPC SSC SCMS once established. As previously indicated, ISED Canada has a significant number of interested business units that have requirements for the delivery of case management solutions. In addition, ISED has several requirements related to the planning, design, implementation and transition regarding Microsoft Dynamics CRM. The requested professional services are centered around the development of web applications based on application architecture specifications and requirements according to IC’s standards and guidelines for the MS Dynamics CRM platform. The MS Dynamics CRM applications will support the various ISED’s business units. 4. SCOPE OF WORK / KEY ACTIVITIES

Innovation, Science and Economic Development (ISED) requires the services of Senior MS Dynamics CRM Programmer Analysts to ensure consistent and repeatable implementation of Microsoft Dynamics solutions to meet the demand of the business clients’ needs. The senior programmer analysts will be responsible for development of software applications using sound, repeatable, industry best practices. The Senior Programmer Analyst resources will be required on “as and when required” basis. Key tasks and activities that will be required will include but may not be limited to the following:

Participate in requirements analysis and architecture of solutions; Translate functional specifications into technical specifications; Design and integrate business processes and data flows between CRM applications and other applications, such as back office/?Enterprise Resource Planning (ERP) applications, etc.; Participate in design review to ensure integration of all requirements; Configure applications to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or Software Development Kit (SDK); Configure applications to meet clients’ requirements using the Microsoft Dynamics CRM platform, aligning standards to those implemented within the GoC; Integrate existing systems and services into MS Dynamics solutions; Develop, customize and create CRM entities for Microsoft Dynamics; Based on best practices for Microsoft Dynamics CRM, design, create and validate CRM plugins and custom workflow activities ensuring that any customizations will survive future upgrades; Implement packaged CRM applications in line with current and future ISED System Development Life Cycle (SDLC) processes; Utilize .NET, JavaScript, and C# to customize CRM solutions where out-of-the-box configuration is not sufficient; Implement and recommend reuse and portability in terms of enterprise solutions, seeks to determine and develop repeatable, efficient and optimal ways of implementing CRM solutions; Conduct code reviews to ensure that customization code quality is at the highest level possible and appropriate design patterns are being followed; Perform hands-on technical implementation and deployment ofMicrosoft DynamicsCRM; Ensure delivered solutions meet/perform to technical and functional requirements as outlined by ISED; Create and maintain technical application documentation;

Provide knowledge transfer to ISED staff; and

Provide status reports as required. 5. OTHER PROJECT DETAILS

5.1 Constraints The resource must work within constraints imposed by the department, such as government policies and mandatory procedures, current and proposed related activities, security, sensitivity to other interests, protection of the environment, conservation of resources and other relevant restrictions and work space as required. 5.2 Work Location The contractor will carry out the work on Innovation, Science and Economic Development Canada’s premises located at 235 Queen Street, Ottawa, Ontario. 5.3 Travel No travel or living expenses will be reimbursed under the contract. 6. MANAGEMENT OF THE PROJECT This resource reports to a Director of Enterprise Operations Directorate and/or Project Authority for Client and Case Management Centre of Expertise. Security Requirement: PWGSC FILE # Common PS SRCL #4 applies Minimum Corporate Security Required: FSC - SECRET Minimum Resource Security Required: SECRET Contract Authority: Name: Stephanie Cleroux Phone Number: 343-291-1358 Email Address: stephanie.cleroux2@canada.ca Backup Contracting Authority (from August 5th to August 19th inclusively) Name: Jordan Kearns Phone Number: 343-291-1268 Email Address: jordan.kearns@canada.ca NOTE: Please copy Stephanie.cleroux2@canada.ca on all correspondence.

Inquiries To facilitate the process, Innovation, Science and Economic Development Canada has chosen to attach a copy of the RFP to this NPP to allow those suppliers who were not formally invited to bid on this requirement to submit a proposal should they wish to do so. Only pre-qualified suppliers listed on TBIPS SA Category A.7 Programmer Analyst level 3 are eligible to submit a proposal on this requirement. Note: Any resulting Questions and Answers (Q&A) related to this RFP will be posted on GETS as they are issued. No Q&A will be emailed directly to any suppliers. This list will not be updated if additional suppliers request copies of the bid solicitation. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year.If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca