TBIPS - I.7 Platform Analyst - Level 3 - Industry Canada

This requirement is for Industry Canada

This requirement is open only to those Supply Arrangement Holders who qualified under: Tier “1” (= $0-$2M) stream for IM/IT Services.

This requirement is open only to those invited TBIPS Supply Arrangement Holders who qualified under the categories for: I.7 Platform Analyst – Level 3

The following SA Holders have been invited to submit a proposal.

Alcea Technologies Inc. Cistel Technology Inc. Coradix Technology Consulting Ltd. Donna Conna Inc., IBM Canada Ltd. In JV DPRA Canada Incorporated Empowered Networks Inc. Excel Human Resources Inc. Integra Networks Corporation Larus Technologies Corporation Makwa Resourcing Inc., TPG Technology Consulting Ltd. in JV Maplesoft Consulting Inc. Nortak Software Ltd. Prolity Corporation TeraMach Technologies Inc. Veritaaq Technology House Inc.

Description of the requirement: Industry Canada requires the services of a Platform Analyst – Senior to address to address new Microsoft System Center Configuration Manager (CM) automated operating system deployment technology and Windows desktop management services. The initial requirement for this contract is for 1 Platform Analyst, Level 3 to primarily focus on management and maintenance of an environment and services for Operating System Deployment (OSD) using Microsoft System Center Configuration Manager. The remaining requirement is for an additional Platform Analyst, Level 3 on an “as and when required” basis to primarily focus on management and maintenance of the corporate desktop environment and services.

The resource(s) will be required to have a strong knowledge of automated Operating System Deployment (OSD) architecture and technology components and services using CM, in a corporate distributed computing environment and must be able to provide subject matter expertise to stakeholders with regards to OSD and the IC standard desktop operating system as well as industry best practices and standards. The Platform Analyst(s) must have a Secret security clearance.

The roles and responsibility will include

• Operating System Deployment (OSD) Management and Maintenance: includes design, development/customization/scripting, integration and maintenance activities for automation of IC Standard Desktop (English and French) image deployment using Microsoft System Center 2012 Configuration Manager (CM) OSD infrastructure (including Microsoft Deployment Toolkit (MDT), Windows Automation Installation Kit (WAIK) and Windows Assessment and Deployment Kit (WADK)); includes management of source code and related documentation (following IC standards and procedures); includes provision of subject matter expertise to stakeholders with regards to OSD architecture, technology components and services. All recommendations/designs relating to security aspects must be vetted and approved by the IT Security group.

• Management and Maintenance of OSD, includes: o Documentation: includes the development and maintenance of technical documentation for architecture, build, configuration, use instructions/procedures (guides) and technical support. Also includes documentation of any required technical processes (i.e.: operational processes, processes for Backout/Rollback, etc.), as well as development of technical and end user communications. Configuration documentation may include minimum configuration recommendations (HW and SW), detailed configuration information (i.e.: identify important configuration items, default settings, setting alternatives, recommended settings and justifications for recommendations), and data flow diagrams. Technical Support documentation may include FAQ’s and Knowledge Base material, etc. All support related documentation must be tested / validated. o Testing: includes development of test plans and scripts to validate that engineering for the IC Standard desktop deployment meets user and technical requirements. This activity includes validation of functionality for the desktop delivery / technical build / installation. This activity may also include validation of a Backout/Rollback process/software, as well as any other processes or documentation. This activity includes execution of test scripts and documentation of testing results (test reports). This activity also includes support for application compatibility testing. o Implementation/deployment: adhering to IC service management standards and processes, includes some or all of the following: development of a rollout strategy (including alignment with other changing components), scheduling of releases, support for a “pilot”, and support for production rollout. • Support: includes 3rd level support (Incident, Problem and Change management, using IC’s Service Management Tools and adhering to SM standard operating procedures) for rollout of Operating System Deployment technology and processes, as well as, for ongoing production operations. Includes support for OSD integration with other applications/desktop software tools/infrastructure. Support activities include analysis, problem resolution and documentation of results. • Reporting: includes design, development and generation of reports / dashboards related to production desktop configurations and/or deployment (i.e.: successful deployments, issues/failures, etc.). o Other: may include other related duties, as required.

Initial Contract Period: Contract award to March 31, 2016 Option Year Period 1: April 1, 2016 to March 31, 2017

File Number: IC401435 Contracting Authority: Tony Eyre E-Mail: tony.eyre@ic.gc.ca

NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca