Systems Analyst – Level 3

SCOPE OF WORK / KEY ACTIVITIES There is a need for a Systems Analyst level - 3 to assist the maintenance team with in documenting and maintaining the ongoing support of CIPO applications. This resource will work directly with the applications maintenance team providing CA-Gen expertise in documenting, maintaining and supporting the TechSource product. Duties may include:

Work in compliance with the programming and documentation standards and best practices as established by ISED Canada; Provide high quality customer service support throughout the length of the contract; Develop technical estimates, specifications and documentation for assigned workload as required; Work collaboratively with the support team(s) to help maintain and deploy the TechSource application, as required to meet the client’s needs; Establish, document and maintain appropriate processes and protocols required to generate and maintain CA-Gen program-code in support of the TechSource application; Provide coaching and mentorship for the processes and protocols required to generate and maintain CA-Gen program-code in support of the TechSource application; Generate and maintain CA-Gen program code as required; Coordinate multiple parallel projects and associated CA-Gen Models; Manage CA-Gen models and CA-Gen model families in the mainframe MVS CE operating environment; Maintain multiple development and staging CICS environments; Upgrade CA Gen modules or apply patch/bundle releases;

12. Coordinate with the developers and team leaders in order to establish the content and timing of migrations and promotions; 13. Perform CA-Gen model migrations; 14. Perform Java and C++ migrations; 15. Raise change records for the scheduling of migrations/promotions into non-development regions; 16. Conduct defect analysis’ and mitigation, including the implementation of necessary fixes and enhancements; 17. Troubleshoot production problems in a timely manner. 18. Attend regular status meetings as required 19. Participate in agile scrum meetings as required; 20. Provide technical support and guidance when requested and required; 21. Develop and maintain technical documentation; 22. Provide coaching and mentoring to ISED staff; 23. Complete and submit, for weekly approval, time sheets by project using the (in-house) Project Tracking System. PERIOD OF CONTRACT Initial Contract Period: Contract award to June 30, 2021 and two (2) six (6) months option periods Bidders may submit a bid for one resource category. The following SA Holders have been invited to submit a proposal:

A hundred Answers Inc. Cofomo Ottawa Coradix Technology Consulting Inc. Holonics Inc. 14C INFORMATION TECHNOLOGY CONSULTING INC Asheva Inc. Lumina IT Inc. Modis Canada Inc. Newfound Recruiting Randstad Interim Inc. Semantic Consulting Inc. S.i. Systems ULC The Aim Group Inc. Veritaaq Technology House Inc. WorkDynamics Technologies Inc.