B.3 Business Consultant - Level 3

Reference Number: IC189969 Solicitation Number: IC189969 Organization Name: Innovation, Science and Economic Development Canada Solicitation Date: 2018-12-11 Closing Date: 2019-01-03 11:00 AM Eastern Standard Time (EST) Anticipated Start Date: 2019-01-15 Estimated Delivery Date: N/A Estimate Level of Effort:   240 days Contract Duration: The initial contract period will be from date of contract award and ends January 14, 2020 with four (4) irrevocable options to extend it for one (1) year periods. Solicitation Method: Competitive Applicable Trade Agreements: WTO-AGP, NAFTA, CFTA, Canada-Chile, Canada-Colombia, Canada-Panama, Canada-Peru Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1 Requirement Details Tendering Procedure:  Selective Tendering This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category: One B.3 Business Consultant – Level 3 The following SA Holders have been invited to submit a proposal:

01 millennium consulting Inc. 2iSolutions Inc. 8si Inc. Andrew Mazeikis, Andrew Lee Bridgetown Consulting Inc. Compugen Incorporated CVL INFORMATION SOLUTIONS INC. Econ Inc. Lean Agility Inc. Lumina IT Quallium Corporation SnapSearch Inc. Spaghetti Logic Inc.  TEKSYSTEMS CANADA INC. WorldReach Software Corporation.

1.0 MANDATE Innovation, Science and Economic Development Canada's mission is to foster a growing, competitive, knowledge-based Canadian economy. The Digital Transformation Service Sector (DTSS) is a new sector within ISED that fosters the adoption of digital adaptations, understands digital disruptions and supports a modem IT infrastructure with efficient and technologically enabled service to business. DTSS puts special emphasis on the power of IT to further innovation impacts, including programming that helps Canadians access affordable and meaningful digital and IT tools. 2.0 PROJECT OVERVIEW The Digital Workplace Technology Services Division (DWSD), vertically reporting to the CIO, is driving the implementation of new technology for the Digital Office and ISED to further impact the organizations ability to leverage digital tools to achieve success. Proper implementation and training within new technology will help transform the employee experience by fostering efficiency, innovation and growth. The following objectives are sought for DWSD to achieve success:

Proper training of employees with the latest devices, such as tablets or laptops Easily accessible information/ support of new self-serve kiosks for employees Implement innovative digital tools to stay in touch and reach out with instant messaging and desktop videoconferencing

3.0 SCOPE OF WORK / KEY ACTIVITIES Innovation, Science and Economic Development Canada (ISED) requires the services of a Business Consultant, Level 3 to support the transformation of digital tools and application of new technologies for the Digital Workplace Services Division (DWSD). The Senior Business Consultant will be required to provide progress/status reports/presentations on a client requested basis throughout the phases of this assignment. The project tasks may include but not be limited to the following: Assess End User Needs:

Identify and assess end user for the relevant characteristics of a target audience; Perform needs assessment / analysis,

Set Organizational Objectives

Identify and analyze gaps from needs assessment to establish objectives; and Assess the end user requirements for the documents/manuals and prepare a statement of purpose and scope for each

Develop Action Plan

Develop plans for multiple concurrent activities to ensure adaptation of the skills and behaviours needed to change, including information on how to use new processes, systems and tools, are part of the DWSD implementation plan and process; and Develop end user documentation as required following needs assessment and plans.

Implement Action Plan Communicate effectively by visual, oral, and written form with individuals, small groups, and in front of large audiences on adaptation of new skills and behaviors in support of new digital tools and technologies. Evaluate and Revise Action Plan

Review and/or enhance quick references, user guides, end user support materials Review communication procedures for new support kiosk; Develop performance measurement standards; Provide updates and status reporting/presentations to senior management; and Provide knowledge transfer and documentation for all specialized software.

Security Requirement: Common PS SRCL #19 applies Minimum Corporate Security Required: Secret Minimum Resource Security Required: Secret Contract Authority