ATIP CASE MANAGEMENT AND IMAGING SOFTWARE SOLUTION

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada-Peru FTA/Canada-Colombia FTA Tendering Procedures: All interested suppliers may submit a bid Attachment: None Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: File No.: HT293-122261/A Contracting Authority: Jonathan Vinet Telephone No.: (819) 956-2940 E-mail address: Jonathan.vinet@pwgsc-tpsgc.gc.ca

ATIP CASE MANAGEMENT AND IMAGING SOFTWARE SOLUTION

Canada has an requirement for a commercially available ATIP Case Management and Imaging Software Solution (ACMISS, the "Software Solution") for the Department of Healt Canada and the Public Healt Agency. The requirement includes delivery, installation and implementation, 12-month warranty, software maintenance and support, and documentation. Implementation and Configuration of the Software Solution, an option to extend the scope of the license, Training and Professional Services, must also be provided, if requested.

The objectives of this bid solicitation for Health Canada and the Public Health Agency of Canada (PHAC) are to deliver, enable and support the following: A Software Solution that must enable Users to perform the tasks and duties that are required to process Access to Information Act and Privacy Act (ATIP-PR) Requests; Improved efficiencies and a consistent approach, maximizing process consistency among staff, minimizing the requirement for the user to seek information on next steps or data entry requirements, typically by having the system "push" information to the user, providing clear context-oriented instructions at any point in a process and on-line Help (e.g., definitions, articulation of service-lines, additional information on work processes, who to contact for additional help/explanations, etc); Fully centralized and secure electronic access to ATIP information for authorized Users; Defined quality measures incorporated into the ATIP Case Management and Imaging Software Solution for tracking purposes, auditing functionality, including automatic reminders of client due dates and support for the reporting of management information and metrics; Increased efficiencies allowing Users more time to identify and focus on what matters; Reduction of repetitious paperwork activities; Better support for reporting and decision-making; Faster report generation and decision-making capabilities by utilizing single data source access, which facilitates multiple views of inter-related data; Provide for user feedback and suggestions to the ATIP Section to ensure continually improving levels of satisfaction, adaptation to changes in requirements, and potential improvements to processes; Production of consistent responses; and Over the long term to enable Health Canada and PHAC to become more effective in processing of information, responding to internal ATIP requirements, and meeting legislated requirements; provide performance measures and comparisons of performance to service standards, and variance analysis (financial, salary, benefits, etc.) for the current period of the budget and year to date, including the automatic generation and transmission of periodic variance reports to managers and clients; and ensure increasing ATIP activity can be maintained and addressed by Health Canada and PHAC ATIP Section.

The scope of the ACMISS is a complete ATIP solution that includes: Complete case management of Requests; Imaging of documents; Redaction of imaged documents; Storage and efficient retrieval of images; and Other management functions required accomplishing an end-to end processing of ATIP and potentially other Requests. The Software Solution is required to provide Users with access to a series of standard reports. The Software Solution is also required to allow Users to create additional reports based on predefined reporting fields. User and system documentation is also required and must be kept current during the contract periods.

This bid solicitation is intended to result in the award of a contract for 1 year, plus 5 one-year irrevocable options allowing Canada to extend the term of the contract.

The requirement is subject to the provisions of the World Trade Organization - Agreement on Government Procurement (WTO-AGP), the North American Free Trade Agreement (NAFTA), the Canada-Chile Free Trade Agreement (CCFTA), and the Agreement on Internal Trade (AIT).

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.