Usability Testing for Digital Service

Reference Number:100014883ASolicitation Number:100014883AOrganization Name:Employment and Social Development Canada (ESDC) – Service CanadaSolicitation Date:2022-05-09Closing Date:2022-06-17 02:00 PM Eastern Daylight Saving Time EDT Anticipated Start Date:2022-07-01Estimate Level of Effort: The level of effort will be indicated in each task authorizationContract Duration:The contract period will be from July 01, 2022 to March 31, 2025, followed by eight 12-month option periods Solicitation Method:CompetitiveApplicable Trade Agreements:WTO-AGP, NAFTA,Canada-Chile Free Trade Agreement (CCFTA), Canadian Free Trade Agreement (CFTA), Canada-Peru Free Trade Agreement (CPFTA), Canada-Columbia Free Trade Agreement (CColFTA), Canada-Panama Free Trade Agreement (CPanFTA), Canada-Honduras Free Trade Agreement, Canada–Ukraine Free Trade Agreement, Canada-Korea Free Trade Agreement, Comprehensive Economic and Trade AgreementComprehensive Land Claim Agreement Applies:NoNumber of Contracts:1Requirement DetailsTendering Procedure: Selective TenderingThis requirement is open only to those SBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the Domain of expertise - Business TransformationThe following SA Holders have been invited to submit a proposal:4Plan Consulting Corp.A Hundred Answers Inc.Accenture Inc.ADGA Group Consultants Inc.Adobe Systems Canada Inc.BDO Canada LLPBits In Glass Inc.BP & M Government IM & IT Consulting Inc.Cache Computer Consulting Corp.CACHE COMPUTER CONSULTING CORP., Beyond Technologies Consulting Inc. Solutions Beyond Technologies Inc., in Joint VentureCAE Inc.Calian Ltd.CGI Information Systems and Management Consultants Inc.CIMA+ S.E.N.C.Cistel Technology Inc.Cofomo OttawaComputer Sciences Canada Inc. /Les sciences de l'informatique Canada Inc.Coradix technology Consulting Ltd.Dalian Enterprises and Coradix Technology Consulting, in Joint VentureDeloitte Inc.Donna Cona Inc.DONNA CONNA INC., IBM CANADA LIMITED IN JOINT VENTUREEclipsys Solutions IncErnst & Young LLPESIT Canada Enterprise Services Co. ESIT Canada Services AuxEntreprises Cie.Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc.Gartner Canada Co.I.M.P. Group LimitedIBISKA Telecom Inc.IBM Canada Limited/IBM Canada LimitéeiFathom CorporationInfosys Public Services IncIT/Net - Ottawa Inc.IT/NET OTTAWA INC, KPMG LLP, in joint ventureKPMG LLPLe Groupe Conseil Bronson Consulting GroupMcKinsey & Company CanadaMNP LLPModis Canada IncNortak Software Ltd.Open Text CorporationPricewaterhouse Coopers LLPQMR Staffing Solutions IncorporatedRaymond Chabot Grant Thornton Consulting Inc.Sierra Systems Group Inc.SYSTEMATIX SOLUTIONS TI INC/SYSTEMATIX IT SOLUTIONS INCSystemscope Inc.TELUS Communications CompanyThe Bell Telephone Company of Canada or Bell Canada/La Compagnie de Téléphone Bell du Canada ou Bell CanadaThe Print Operations Group IncUnisys Canada Inc.Description of Work:There is a need to assess the effectiveness and efficiency with which the Government of Canada (GC) is delivering information and services to Canadians and how well it is engaging Web users online.This requirement is open only to those SBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the Domain of expertise - Business Transformation.The overall objective of this requirement is to engage a Supplier to carry out usability testing and heuristic evaluations of live web interface designs, including journey mapping and working digital prototypes to be tested, and to report the relevant findings and recommendations to the Technical Authority.This requirement will include four types of usability testing services for which Task Authorizations will be raised.A. Moderated Usability TestingB. Ad hoc Moderated Usability TestingC. Journey Mapping and Digital PrototypingD. Unmoderated UX TestingSecurity Requirement: Common PS SRCL #02 appliesMinimum Corporate Security Required: Designated Organization Screening (DOS)Minimum Resource Security Required: ReliabilityContract AuthorityName: Shanshan GaiEmail Address: NC-SOLICITATIONS-GD@hrsdc-rhdcc.gc.ca InquiriesInquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.NOTE:  Solutions-Based Informatics Professional Services (SBIPS) Method of Supply is refreshed three (3) times per year.  If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca