Specialized call centre to handle incidents involving dead or distressed marine mammals

REQUEST FOR PROPOSAL Solicitation # : F5211-160255 Closing Date : October 13, 2016 Closing Time : 2:00 PM (Atlantic Daylight Time) This requirement is for the Department of Fisheries and Oceans (DFO). Title: Specialized call centre to handle incidents involving dead or distressed marine mammals PURPOSE Provide specialized services and expertise as required for the implementation and management of an integrated system for processing incoming calls in French to report incidents involving marine mammals according to the requirements of Fisheries and Oceans Canada (DFO) – Quebec Region.  BACKGROUND Every year, incidents occur involving marine mammals: accidental entanglement, live cetacean strandings, animals found outside their normal range, orphaned or sick animals, animal carcasses, etc. Responding to such incidents is complex, involves several stakeholders, requires effective coordination, sparks public interest, provides a unique opportunity to gather scientific data, and affects several species at risk. The need to come to the aid of marine mammals in distress for ecological, scientific and humanitarian reasons is well known, and DFO must reassure the public that their concerns about marine mammals are taken into consideration. With those concerns and its conservation mandate in mind, DFO must award a service contract for the implementation and management of a specialized system for processing calls. With such a system, the public will have a way to immediately contact specialists regarding incidents involving dead or distressed marine mammals, and a quick and appropriate response can be launched. PERIOD OF CONTRACT The Contract period is from November 1, 2016, to October 31, 2017. The Contractor grants to Canada the irrevocable option to extend the term of the resulting Contract by up to two (2) additional one (1) year period(s) under the same conditions. SECURITY There is no security requirement associated with this bid solicitation SELECTION METHOD Basis of Selection - Highest Combined Rating (50%) of Technical Merit and Price (50%) Enquiries regarding this requirement are to be submitted in writing to the following: Nancy Paquette A/Senior Contracting Officer Materiel and Procurement Services Fisheries and Oceans Canada 301 Bishop Drive Fredericton (NB) E3C 2M6 Email : DFOtenders-soumissionsMPO@dfo-mpo.gc.ca