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Create free accountTrade Agreement: CETA / WTO-AGP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea Tendering Procedures: All interested suppliers may submit a bid Competitive Procurement Strategy: N/A - P&A/LOI Only Comprehensive Land Claim Agreement: No Nature of Requirements:
1. Purpose and Nature of the RFI
Public Services Procurement Canada (PSPC), on behalf of Public Safety Canada (PS), is requesting Industry feedback regarding an upcoming procurement opportunity on specialized technology, customer service and adjudication services to assess the eligibility and support the administration of the Memorial Grant Program for First Responders (Memorial Grant Program).
a. Inform potential suppliers of the draft requirements of the upcoming procurement opportunity; b. Seek Industry interest to participate in Industry Engagement activities such as one-on-one meetings/ teleconference; c. Collect information on the level of interest and capability from Canadian suppliers regarding the requirements as published in this RFI; d. Seek Industry feedback on Annex A - Statement of Work; and e. Obtain answers to the questions for industry in Annex B - Questions to Industry.
The upcoming procurement opportunity is accessible to the technology, customer service and adjudication services industries. Input from joint ventures about interest and capacity regarding the RFI is welcomed. The Memorial Grant Program RFI respondents are encouraged add their name to the List of Interested Suppliers (LIS), which allows businesses to add their company name and contact information to a publicly available list of parties who have expressed an interest in a particular tender published on Buyandsell.gc.ca. For more information about the LIS, please visit the following website: https://buyandsell.gc.ca/procurement-data/tenders/get-started/join-a-list-of-interested-suppliers.
This RFI is neither a call for tender nor a Request for Proposal (RFP). No agreement or contract will be entered into based on this RFI. The issuance of this RFI is not to be considered in any way a commitment by the Government of Canada, nor as authority to potential respondents to undertake any work that could be charged to Canada. This RFI is not to be considered as a commitment to issue a subsequent solicitation or award contract(s) for the work described herein.
Although the information collected may be provided as commercial-in-confidence (and, if identified as such, will be treated accordingly by Canada), Canada may use the information to assist in drafting performance specifications (which are subject to change) and for budgetary purposes.
Respondents are encouraged to identify, in the information they share with Canada, any information that they feel is proprietary, third party or personal information. Please note that Canada may be obligated by law (e.g. in response to a request under the Access of Information and Privacy Act) to disclose proprietary or commercially-sensitive information concerning a respondent (for more information: http://laws-RFIs.justice.gc.ca/eng/acts/a-1/).
Participation in this RFI is encouraged, but is not mandatory. There will be no short-listing of potential suppliers for the purposes of undertaking any future work as a result of this RFI. Similarly, participation in this RFI is not a condition or prerequisite for the participation in any potential subsequent solicitation.
Respondents will not be reimbursed for any cost incurred by participating in this RFI. The RFI closing date published herein is not the deadline for comments or input. Comments and input will be accepted any time up to the time when/if a follow-on solicitation is published.
2. Requirement
Public Safety Canada (PS) has a requirement for specialized adjudication services to assess eligibility and support the administration of the Memorial Grant Program for First Responders. Services must be designed and implemented to support the delivery of this program to families of First Responders.
Canada intends to award a three-year contract with an irrevocable option to extend the period of the contract by four (4) additional one (1) year periods under the same terms and conditions. The annual budget for providing services and assessing applications for Memorial Grant Program for First Responders may be up to $1,000,000.00.
The Memorial Grant Program is a new federal grant program that aims to recognize the service and sacrifice of Canada’s police officers, firefighters and paramedics who die as a result of their duties, including deaths resulting from occupational illnesses or psychological impairment (i.e. suicide), with a grant payment to eligible recipients. PS’s requirements are expected to differ significantly from traditional insurance adjudication: rather than generating decisions, the contractor will provide support services to gather the required information, provide a case assessment, make recommendations and validate the eligibility of the application to the Memorial Grant Program for First Responders applicants. Although it is not insurance, the Memorial Grant Program for First Responders will benefit from the adjudication expertise, advocacy-based claims management principles and technological innovations found within the insurance and/or loss adjusting industry. Providing a sensitive Memorial Grant application support service is paramount, as the assessment of eligibility may be complex and involve grieving applicants. 4. Security Requirements
a. Personnel Security level at Reliability Status; b. Facility Security Clearance (FSC); c. Safeguarding Security Clearance; and d. Information Technology (IT) Media Security Clearance Potential bidders whose organizations currently do not hold a valid required Security Clearance are encouraged to initiate the security clearance process immediately by requesting sponsorship from the Contracting Authority by e-mail as this process can take up to a year to complete.
Should potential suppliers wish to obtain a sponsorship from the Contracting Authority, the request must include the following information:
Legal name of the company: Business Name, if different from legal name: Mailing address: Civic address, if different from mailing address: Company telephone number: Company fax number: Surname and Given Name of the contact person (Canadian Official): Title of the contact person: Telephone number of the contact person: E-mail address of the contact person: Language preference (English or French):
The Industrial Security Sector (ISS) of PSPC will then send the potential supplier the paperwork, which needs to be completed.
If the potential supplier wishes to propose the services of an individual who has obtained a security clearance from a government department or agency other than ISS/PSPC, the potential supplier's Company Security Officer is to contact CISD and request either a transfer or a duplicate of the security clearance of the individual.
For any inquiries concerning security requirements, potential suppliers should contact ISS at 1-866-368-4646, or (613) 948-4176 in the National Capital Region, CISD Website: http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html.
There are no direct costs charged to potential suppliers wishing to request a Designated Organization Screening (DOS) or a Facility Security Clearance (FSC). However, the potential supplier may incur indirect costs, which results from being required to meet the minimum standards such as installing mechanisms for document safeguarding, if applicable.
The Terms and Conditions of the Memorial Grant Program are outlined in Appendix A in the Statement of Work.
PS wishes to obtain the services of a contractor who will provide overall applicant support, adjudication services, data management and reporting on the administration of the Memorial Grant Program for First Responders. The main responsibilities of the contractor are to provide the following services:
• Comprehensive, reliable and cost-effective application assessments and recommendations regarding whether the application meets the eligibility requirements of the Terms and Conditions of the Memorial Grant Program based on evidence-based practices utilized within the insurance industry that complies with Government regulations and policies; • Timely and accurate processing of applications with applicant support and prompt responses to requests for information; • Iterative processes that evolve based on the contractors commitment and delivery of a continuous improvement program; • A dedicated personalized call centre service for Program Applicants and on-line services that focus on application support; • Data gathering and information management system and a service database to support performance management tracking and reporting to PS.
6. Procurement Approach
PSPC intends to issue an RFP on Buyandsell.gc.ca in the near future. The SOW contains a detailed description of the services required; input and comments from Industry is requested.
Proposals submitted in response to the future RFP may be assessed in part through mandatory and technical criteria such as: 1- Understanding of the Project Requirements; 2- Management of Services including: a. Technological capability and innovation; b. Demonstrated adjudication competency and innovation; c. Demonstrated sensitivity of services; d. Demonstrated quality improvement capabilities; e. Team composition; f. Project management approach and methodology; g. Work Plan and Scheduling; and 3- Price. The proposed basis of payment will be divided between a service fee payable on a monthly basis and a start-up fee payable at the end of the first year of the contract.
The following is indicative of some of the legislation, trade agreements and government policies that could impact any follow-on solicitation(s):
a) Canadian Free Trade Agreement (CFTA) b) North American Free Trade Agreement (NAFTA) c) World Trade Organization - Agreements on Government Procurement (WTO-AGP) d) Canada-European Union Comprehensive Economic and Trade Agreement (CETA) e) Federal Contractors Program for Employment Equity (FCP-EE)
Interested Respondents may submit their responses to the PWGSC Contracting Authority, identified below, preferably via email:
Name: Jonah Dubé Title: Supply Specialist Public Works and Government Services Canada Procurement Branch Professional Services Procurement Directorate Address: 10 Wellington St, 5th floor, Gatineau, QC K1A 0S5 Telephone: 613-858-8483 E-mail: Jonah.dube@pwgsc-tpsgc.gc.ca
A point of contact for the Respondent should be included in the response package.
Changes to this RFI may occur and will be advertised on the Government Electronic Tendering System. Canada asks Respondents to visit Buyandsell.gc.ca regularly to check for changes, if any.
As part of this RFI process, Canada would like to offer potential suppliers the opportunity to explain and express their comment(s) on the attached documents. Should the interest arise from Industry, Canada could hold Industry Engagement Activities such as One-on-One meetings at the PS offices located at 269, Laurier Street, Ottawa, Ontario.
Potential suppliers interested in attending in person for a One-on-One meeting should do so by informing the Contracting Authority at least 48 hours prior the following available dates (more dates can be made available upon request): from April 4, 2018 to April 11, 2018.
Delivery Date: Above-mentioned
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user
The source reports 2 amendments. CanPursue observed 1 of them with dates.
No attachments listed in the open data.
No contact listed in the open data.