Call Centre Personnel Services

Trade Agreement: Agreement on Internal Trade (AIT) Tendering Procedures: The bidder must supply Canadian goods and/or services Competitive Procurement Strategy: Comprehensive Land Claim Agreement: No Nature of Requirements:

THIS AMENDS THE CLOSING DATE OF THE NPP FROM 10 FEBRUARY 2016 TO 17 FEBRUARY 2016

Public Works and Government Services Canada (PWGSC) requires the provision of an average of twelve (12), and up to a maximum of forty (40), reliability security-cleared, bilingual, call-centre temporary personnel on a shift-basis to the National ServiceCall Centre of PWGSC located at 4900 Yonge Street, Toronto, Ontario. The resources will be required on an as-and-when requested basis during the period from 1 April 2016to 31 March 2019 with an option to extend for two (2), one (1) year periods. It is anticipated that two (2) contracts will be awarded as a result of this solicitation.

There are security requirements associated with this requirement. For additional information, consult Part 6 - Security, Financial and Other Requirements, and Part 7 - Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, bidders should refer to the Industrial Security Program (ISP) of Public Works and Government Services Canada (http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website.

The requirement is subject to the provisions of the Agreement on Internal Trade (AIT).

The requirement is limited to Canadian goods and/or services.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.