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In-Service Support for the Government of Canada Pay System
EP961-200285/B
Invitation to Qualify (ITQ)
In August 2010, the Government of Canada embarked on a multi-year initiative to replace the aging payroll system used to pay approximately 300,000 Government of Canada employees. This initiative, called the Transformation of Pay Administration Initiative, consisted of two separate but equally important, related projects: the Pay Modernization Project and the Pay Consolidation Project.
The Pay Modernization Project replaced the Regional Pay System with a PeopleSoft based modern payroll system, an application that eventually came to be called Phoenix. Phoenix went live in February 2016 following a 5 year development cycle.
The Pay Consolidation Project consolidated the compensation function, which resided within each Government of Canada department, under Public Services and Procurement Canada and within a single location in Miramichi, New Brunswick. Today, 44 departments representing approximately 200,000 civil servants are provided with compensation services based out of the Miramichi Pay Centre and satellite pay offices across the country.
Currently, the GC is examining all aspects of the HR-to-Pay environment, including a review of all systems and processes involved in the end to end chain, with a view to stabilizing operations and lowering the queue of outstanding transactions awaiting processing.
Much progress has been made since 2016. Code release frequency has decreased, functionality de-scoped at go-live has been implemented and improved upon. Additionally, a significant amount of new technical improvements have been implemented. From an operations management perspective, significant improvements have been made in the way the application is operated and supported. This includes troubleshooting guides, more proactive issue identification processes, better QA, and a leaning of processes that have improved speed of resolution when they occur.
This procurement will replace the current contract (EN260-101970/001/XE) which was awarded on June 29, 2011.
In Service Support Services
PWGSC is seeking a contractor to provide in service support services for Phoenix on an Application Managed Services (AMS) basis. The successful supplier would be required to provide functional, technical and ad hoc support including troubleshooting and code fixes, testing and implementing updates, monitoring and improving system performance, connections and interfaces, generate reports and respond to service requests for Phoenix.
This ITQ is being issued by PWGSC. It is intended that the contract resulting from any subsequent solicitation would be used by PWGSC to provide in service support services for the Government of Canada Pay System. Please refer to Annex A: Statement of Work for more detailed information on the requirement.
PWGSC is currently contemplating the award of one contract.
The anticipated term of the resulting contract will be for a period of two years, plus up to ten options periods of one-year each.
There are no security requirements for the ITQ.
There will be security requirements for the resulting Contract. Preliminary security requirements for the resulting Contract are outlined in Annex D: Security Requirements Check List.
This procurement is subject to all of the obligations of the trade agreements listed below.
- Canada-Colombia Free Trade Agreement (CCoFTA) - Canada-Peru Free Trade Agreement (CPFTA) - Canada-Chile Free Trade Agreement (CCFTA) - North American Free Trade Agreement (NAFTA) - World Trade Organization-Agreement on Government Procurement (WTO-AGP) - Canada-Panama Free Trade Agreement (CPaFTA) - Canada-Korea Free Trade Agreement (CKFTA) - Canadian Free Trade Agreement (CFTA) - Comprehensive Economic and Trade Agreement (CETA) - Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
The Comprehensive Land Claims Agreements (CLCAs) do not apply.
Enquiries regarding this ITQ are to be submitted to the contracting officer below.
Ian Dooley Public Services and Procurement Canada Major Projects Procurement Directorate Email: ian.dooley@tpsgc-pwgsc.gc.ca
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada. Delivery Date: Above-mentioned
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user
No amendments observed.
No attachments listed in the open data.
No contact listed in the open data.