HRP-RHP - Phoenix Stabilization initiative - Improving User Experience

Trade Agreement: CETA / WTO-AGP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea Tendering Procedures: All interested suppliers may submit a bid Competitive Procurement Strategy: N/A - P&A/LOI Only Comprehensive Land Claim Agreement: No Nature of Requirements:

HRP-RHP - Phoenix Stabilization initiative - Improving User Experience

EN920-190988/F Vasilescu Popa (681xe), Daniela Telephone No. - (613) 407-2593 Fax No. - (819) 956-2675

REQUEST FOR INFORMATION (RFI)

Purpose and Nature of this RFI

This RFI is a consultation initiative by which Public Services and Procurement Canada (PSPC) is requesting Industry feedback on solutions that may exist that will support Canada in achieving pay stabilization. Following this, Canada may use that industry feedback to advance one or a series of Request for Proposals (RFPs) with the focus on the ability to deliver the solution.

The objective of this RFI is to request information from Industry that addresses the concise problem statement presented here, in a challenge format.

This RFI is neither a call for tender nor a Request for Proposal (RFP). No agreement or contract will be entered into directly pursuant to this RFI. The issuance of this RFI is not to be considered in any way a commitment by the Government of Canada, nor as authority to potential respondents to undertake any work that could be charged to Canada. This RFI is not to be considered as a commitment by Canada to issue a subsequent solicitation or award contract(s) for the work described herein.

RFI Challenge Question for Industry

Improving User Experience - The original design vision for user’s experience in the context of payroll operations at the Pay Centre and with associated pay systems (Phoenix, Case management tool) has not been successful. A better user experience is required overall, to provide: a) Employees with an easier and more transparent interaction with the Pay Centre; b) Business users with more efficient use of the Case Management tool and Phoenix system; and c) All stakeholders with more timely and targeted access to pay information.

These requirements span the Pay Process starting from pay requests through processing and approving pay, to providing information on payroll results to employees and to departments and reporting issues with pay.

Canada is seeking innovative approaches to improving user experience in complex pay processes.

Canada is interested in receiving information that highlights

a) the vendor’s recommended approach to identifying and selecting improvements to end-to-end user experience across multiple processes, organizations and systems; b) the vendor’s recommended implementation approach to designing and delivering improvements in the user experience, including potential implementation timelines; c) reference projects that demonstrates success in improving user experience in complex processes such as payroll; d) pricing models associated with acquiring user enhancement services, including approaches that correlate achieving project objectives to vendor compensation; and e) the required technical architecture on which required technology would operate.

Please see the RFI document for additional details.

Response Costs: Respondents will not be reimbursed for any costs incurred by participating in this RFI.

Documents may be submitted in either official language of Canada. Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement. Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.