Card Acceptance Services

Trade Agreement: NONE Tendering Procedures: All interested suppliers may submit a bid Attachment: None Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: Solicitation no.: EN891-121555/C

REQUEST FOR PROPOSALS (RFP)

CARD ACCEPTANCE SERVICES (Electronic Draft Capture Service)

This solicitation EN891-121555/C cancels and supersedes EN891-121555/B which closed on January 31, 2014.

All changes brought to the RFP, as a result of the retender, are identified below as well as on page 2 and 3 of the RFP and are highlighted throughout the RFP documentation.

In the Table of Contents

Title has been added. Bidders Conference (Optional) has been deleted;

In Part 1 - General Information

At Article 2 - Summary

Numbering for 2.2 has been added and the most recent website information has been included;

In Part 2- Bidder Instructions

At Article 1 - Standard Instructions Clauses and Conditions

Most recent version of 2003 Standard Instructions has been referenced;

At Article 4 - Inquiries - Bid Solicitation

The most recent policy update to the wording has been included;

At Article 7 - Bidders Conference (Optional)

This Article has been deleted in its entirety;

In Part 3 - Bid Preparation Instructions

At Article 1.5 SACC Manual Clauses

The most recent version of C3011T Exchange Rate Fluctuation, has been referenced;

In Part 5 - Certifications

Existing certifications were deleted in its entirety and replaced by the most recent version of the required certifications.

In Attachment 1 to Part 5 - Certifications Precedent to Contract Award:

At Federal Contractors Program for Employment Equity - Certifications:

Deleted in its entirety and replaced by the most recent version of the Federal Contractors Program for Employment Equity - Certifications;

In Part 6 - Security, Financial and Other Requirements

At Article 1 Security and Privacy Requirements paragraph (a) For Canadian Suppliers:

Paragraph (iii) has been inserted;

At Article 1 Security and Privacy Requirements paragraph (a) For Foreign Suppliers:

Lettering has been revised for clarification purposes; Title for Canadian and Foreign Suppliers has been deleted; Paragraph (i) has been revised to (iv); Paragraph (e) has been updated to include the most recent website information;

In Part 7 - Resulting Contract Clauses

At Article 2.1 General Conditions

The most recent version of 2035 General Conditions - Higher Complexity - Services, has been referenced;

The correct version of 2035 20 Copyright has been referenced;

At Article 3 - Security and Privacy and Requirements

Article 3 (A) Security Requirements for Canadian Suppliers

Part of the last sentence of paragraph one has been deleted;

Correct numbering for Privacy and Personal Information article has been included;

Article 3 (B) Security Requirements for Foreign Suppliers

Paragraph 1

Correct reference to Privacy and Personal Information article has been included; References to sections within Annex C Security and Privacy Requirements have been updated;

Paragraph 7

Most recent reference to Privacy and Personal Information article has been included;

At Article 5 - Authorities

5.1 Contracting Authority has been revised to change the name and telephone number of the Contracting Authority;

At Article 8 - Certifications

At 8.1 Compliance

The most recent update to the wording has been included in accordance with policy.

At 8.2 Federal Contractors Program for Employment Equity - Default by the Contractor:

The most recent update to the wording has been included in accordance with policy.

In Annex A, Statement of Work

In Section 2.1.5 - Documentation c.

new wording added;

In Section 2.3.1 - Settlement b.

Only the first sentence was retained and the remaining sentences for this paragraph were deleted;

In Section 2.7 - Service Levels e.

Paragraph revised for clarification purposes;

At Annex B - Basis Of Payment

At Section 5.2.3.3 RGBB Client 3D-Secure Fees

Wording added to paragraphs 1 and 2 for clarification purposes;

At Section 5.2.3.4 RGBB Client Pass-through Costs

Reference to API Interface was deleted for clarification purposes;

At Annex C, Security and Privacy Requirements

On page III under introduction

The word "should" has been replaced by "must";

On page III, under Certification and Accreditation

The words "as applicable" has been inserted following Sections 1 and 2;

At Section 1. Security and Privacy Requirements for Canadian and Foreign Suppliers:

PL-02 and PL-02-01, System Security Plan, has been removed from Section 1. Security and Privacy Requirements for Canadian and Foreign Suppliers and has been inserted under Section 2. Security and Privacy Requirements for Foreign Suppliers; and

At Attachment 1 to Part 3 - Pricing Schedule

In the first sentence of paragraph one any reference to should has been replaced by must; and The No Blank in Bids clause has been deleted in its entirety.

SERVICE REQUIREMENTS

The Department of Public Works and Government Services Canada (PWGSC) requires services for all federal departments across Canada including the acceptance, processing and settlement of Visa, MasterCard, Interac and Interac Online transactions and the acceptance of AMEX cards payable to the Receiver General for Canada.

These services will be required for a period of five (5) years commencing from date of Contract with an irrevocable option on the part of Canada to extend the period of any resulting Contract by up to two (2) additional one (1) year periods and one (1) additional one (1) year transition period.

There is a security requirement associated with this requirement. For additional information, consult Part 3, Bid Preparation Instructions, Part 4, Evaluation Procedures and Basis of Selection, Part 6, Security and Privacy Requirements, Financial and Other Requirements, Part 7, Resulting Contract Clauses, Annex C, Security and Privacy and Annex D, Security Requirements Checklist and its associated attachments.

Bidders should consult the document "Security Requirements for PWGSC Bid Solicitations - Instructions for Bidders" (http://www.tpsgc-pwgsc.gc.ca/app-acq/lc-pl/lc-pl-eng.html) on the Departmental Standard Procurement Documents Web site.

Bidders are hereby informed that the amount of time to obtain required security clearance levels may be lengthy and is contingent upon the specific clearance levels required. Bidders are solely responsible for obtaining such clearances.

Bidders who currently do not meet the facility security clearance requirements and (or) personnel security clearance are advised to initiate the security clearance process immediately by requesting sponsorship from the Contracting Authority.

The following is an overview of the services required

accept, process and settle Visa, MasterCard, (and other brands if requested) and Debit Card (Interac, Interac Online, and other brands if requested) transactions payable to the Receiver General for Canada, including sales, authorizations, and refunds; accept and process AMEX transactions payable to the Receiver General for Canada, including sales, authorizations, and refunds; ensure ease of transition from the previous and to any subsequent card acceptance service provider with no break in service. The phase-in will be within eighteen (18) months from the date of Contract issuance, unless otherwise agreed by Canada and the phase-out will not exceed twelve (12) months; for the implementation phase, have a project management approach by providing within one week of contract award a team leader and, within three (3) weeks of Contract award, a project plan including a comprehensive work breakdown structure, a project schedule, level of required effort and resources, project risk tracking and weekly progress reports identifying any issues together with corrective actions; provide ongoing account management including the maintenance of an issue log and monthly review sessions with the project authority throughout the term of the Contract; provide services to departmental offices including point-of-sale (POS) workstations and/or POS software rental, installation advice, on-site networking, inspection and installation, and help desk support; open an Account at an LVTS-participating Financial Institution and, each banking day, post a total of all net payments per merchant per card type; provide daily departmental office, departmental headquarters and Receiver General for Canada access to transaction reporting as well as daily electronic bank statement reporting to the RG; meet specified service levels including planned outages, availability, help desk response, hardware/software setups or replacement; have a formal contingency and disaster recovery plan; provide services, as required, in both official languages of Canada; optionally provide innovative approaches to technologies and services throughout the Contract term to improve customer service and/or decrease costs to Canada; upon the Receiver General's request, interface with and settle to another account used by the Receiver General (rather than post the funds to the Account); provide online card acceptance services solution (the Receiver General Buy Button (RGBB) Solution); provide "industry standard" levels of data and processing security and integrity of debit and credit card processing, including complying with security and privacy requirements as may be specified from time-to-time by the financial services industry and by the card associations. This includes, but is not limited to Payment Card Industry (PCI) Data Security Standards (DSS). provide system security procedures and measures in accordance with security requirements.

ENQUIRIES REGARDING THIS RFP REQUIREMENT ARE TO BE SUBMITTED TO THE FOLLOWING PWGSC CONTRACTING OFFICER:

Ingrid Harrington Contracting Authority Public Works and Government Services Canada Acquisitions Branch Professional Services Procurement Directorate Place du Portage, Phase III, 10C1, 11 Laurier Street Gatineau, Québec, K1A 0S5 Telephone: 819-956-3201 Facsimile: 819-956-2675 E-mail address: ingrid.harrington@tpsgc-pwgsc.gc.ca

Please note that some sections of the RFP may be provided by e-mail in Microsoft Word format upon request. Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.