Network and Applications Performance Analysis System

Trade Agreement: NONE Tendering Procedures: Attachment: YES (MERX) Electronic Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: 1. SUMMARY Shared Services Canada (SSC) has a requirement to procure a Network and Application Performance Analysis System (NAPAS) for their Data Centres. This initiative is part of the Department's Evergreen Program and will be used to monitor network and application performance of software applications that are deployed across the SSC Network. Users will be able to monitor network flow data and utilize deep packet inspections to streamline the troubleshooting of some of the toughest network problems by utilizing a unique top-down, KPI-to-Flow-to-Packet approach. The solution is comprised of commercial hardware and software products, maintenance and support services. It is intended to result in the award of a contract for 1 year. The requirement is subject to a preference for Canadian goods and/or services. This procurement is set aside for Aboriginal Business under the federal government's Set-Aside Program for Aboriginal Business. This procurement is set aside from the international trade agreements under the provision each has for set-asides for small and minority businesses. Further to Article 1802 of the Agreement on Internal Trade (AIT), AIT does not apply to this procurement 2. BACKGROUND The Network Management Connectivity Services Section of Shared Services Canada has been tasked with monitoring, troubleshooting and reporting on all network-related degradations and latencies. This Section comprises of a resource pool of subject matter experts (SMEs) in a wide range of network technologies. The purpose of developing this in house expertise was to establish a working group with a high level of understanding of network standards, protocols and technologies; this group plays a major support role to projects and Life Cycle Management (LCMM) groups.

This SOW specifies the requirements for the technology and services required in support of the Network Management Connectivity Services' ongoing operations. 3. OBJECTIVES

The Network Management Connectivity Services objectives are to

· validate requirements for next generation technologies for the Department;

· develop experience and a knowledge base in such areas as IPv4/IPv6, QoS, VOIP, WLAN (802.11), and Unified Communications;

· test and validate proposed infrastructure changes to the Department;

· provide bandwidth and protocol analysis services to various departmental Projects;

· measure the performance of WAN, MAN and LAN traffic;

· provide Level 3 engineering support on network issues such as analysing network specific problems and proposing solutions; and

· provide assistance with integrating network technologies into project architectures.

4. SCOPE OF THE WORK

The Contractor must deliver a Network and Application Performance Analysis System (NAPAS) that achieves the objectives stated in Section 3.

The system must capture, monitor, analyze, troubleshoot and report on applications' functionalities, scalabilities and performance, thereby reducing downtime.

SSC requires the functionality to provide real-time analysis and historical reporting on the network and application performance in the network environment so as to diagnose root cause of business critical application degradations quickly, reducing mean time to resolution.

5. DELIVERY DATE All the deliverables must be received on or before March 31st 2012. Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.