Annual Mystery Shopper Assessment

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with Peru/Colombia/Panama Tendering Procedures: All interested suppliers may submit a bid Competitive Procurement Strategy: Comprehensive Land Claim Agreement: No Nature of Requirements:

NOTICE OF PROPOSED PROCUREMENT (NPP) For SOLUTION BASED INFORMATICS PROFESSIONAL SERVICES (SBIPS)

GSIN: R019AB Professional Services / Program Advisory Services

Contract Duration: The services is required for a period of three (3) years with the irrevocable option granted to Canada to extend the terms of the contract by up to three (3) additional periods of one (1) year.

Number of Contracts: 1 contract may be awarded.

Requirement Details Tendering Procedure: Selective Tendering

This requirement is open only to those SBIPS Supply Arrangement who qualified under Tier 1 for services, in the Remote/Virtual Region for the following category - information management / business intelligence.

The following SA Holders have been invitedto submit a proposal: Canadian Development Consultants International Inc. Coradix technology Consulting Ltd. Dalian Enterprises and Coradix Technology Consulting, in Joint Venture Empowered Networks Inc. Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc. Hewlett-Packard (Canada) Co. Hewlett-Packard (Canada) Cie Holonics Inc. IT/Net - Ottawa Inc. IT/NET OTTAWA INC, KPMG LLP, in joint venture KPMG LLP Mindwire Systems Ltd. Modis Canada Inc SAS Institute (Canada) Inc. Sierra Systems Group Inc. Tata Consultancy Services Canada Inc.

Description of Work: The Shared Travel Services Directorate (STSD) of the Integrated Services Branch, Public Services and Procurement Canada, has a requirementfor the services of an Annual Mystery Shopper Assessment.

Scope of Work: • The Contractor must conduct an assessment of service accuracy and quality of travel bookings made by Government of Canada’s contracted Travel Management Company (TMC). • The assessment must be in the form of Mystery Shopping • The Contractor’s assessment must include bookings made through two channels: the Online Booing Tool and the Travel Call Center.

Contract Authority Name: Bruno Bellefeuille Phone Number: 613-952-1211 Email Address: Bruno.bellefeuille@tpsgc-pwgsc.gc.ca

Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT ?BUYANDSELL.GC.CA? IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right tonegotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Solutions-Based Informatics Professional Services (SBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find outhow you can be a ?Qualified SA Holder?, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca ---------------------------------------- Amendment #1

The following SA Holders have been invitedto submit a proposal

4Plan Consulting The Createch Group Accenture Inc. ADGA Group Consultants Inc. AMITA Corporation AMS Imaging Inc. ASC Group, Inc. Attain Insight CAE Inc. CDCI Research CGI Information Systems and Management Consultants Inc. Computer Sciences Canada Inc. CoradixTechnology Consulting Ltd. CORE IT Consultants/CORE Migration Dalian Enterprises and Coradix Technology Consulting, in Joint Venture Dapasoft Inc Data Repro Com Ltd Deloitte Inc. DONNA CONNA INC., IBM CANADA LIMITED IN JOINT VENTURE Emerion Empowered Networks Inc. Ernst & Young LLP Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc. General Dynamics Canada Limited Hewlett-Packard (Canada) Co. Hewlett-Packard (Canada) Cie Holonics Inc. I4C Consulting Inc. IBM Canada Ltd. ifathom Corporation IT/Net IT/NET OTTAWA INC, KPMG LLP, in joint venture KPMG LLP LNW Consulting Inc Experis, ManpowerGroup MDA Microsoft Canada Inc. Mindwire Systems Ltd. Modis Canada Inc Nortak Software Ltd. OnX Enterprise Solutions Ltd. Oproma Inc. Orangutech Inc. Pricewaterhouse Coopers LLP SAP Canada Inc. SAS Institute (Canada) Inc. Shore Consulting Group Inc. Sierra Systems Group Inc. SOLUTIONS MOERAE INC Systematix/Innovus/On Second Thought Advisory in JV 45 North Consulting Tata Consultancy Services (TCS) TELUS Thales Canada Inc. Bell Canada TRM Technologies Inc. Unisys Canada Inc.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.