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Create free accountTrade Agreement: WTO-AGP/NAFTA/AIT/Canada-Peru FTA/Canada-Colombia FTA Tendering Procedures: All interested suppliers may submit a bid Attachment: YES (MERX) Electronic Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: File Number: EN578-130092/B Title: Case Management Software Solution Officer: Denise Jalbert Telephone Number: (819) 956-1083 E-mail: denise.jalbert@tpsgc-pwgsc.gc.ca
NATURE OF PROPOSED PROCUREMENT Canada requires a commercially available Case Management Software Solutions in order to implement a robust, flexible, and open software platform from which to quickly deliver and support individual business units within federal entities. The goal of this initiative is to provide common and shared case management solutions within the federal government.
The Case Management Software Solution may be implemented in various areas which may include but not limited to Contracts and Grants Management (outreach, application, eligibility, administration, management, audit and evaluation, monitoring and reporting); Courts/Judicial Management (registration, intake/identification, knowledge base, scheduling, appeals management, issues management, monitoring, and case tracking); Compliance Management (registration, intake/identification, monitoring, occurrence management, inspections, licensing, certification and reporting); Entitlement Case Management (intake, eligibility, case workflow, entitlement calculation, contract management, monitoring and payment); Client Service (communication, service inititation, contact centre, knowledge base, sales, channel management, inquiries, case tracking); Investigations (communications, correspondence, scheduling, monitoring and reporting) and any other context that Canada sees fit.
The deliverables under this bid solicitation will include User licenses to use the Licensed Software up to Canada-wide Entity License, One-year Warranty, Maintenance and Support Services for Licensed Software, Software Documentation, and professional services. Professional services to be requested under task authorizations will be limited to installing the Licensed Software into two or more distinct environments (in accordance with an approved Installation Plan by Canada) for the purpose of creating a functioning development environment. Canada will use other procurement vehicles to acquire services to configure, tailor and deploy the Licensed Software to meet the needs of each Business Unit. IMPORTANT NOTE: It is intended to result in the award of a contract for a maximum of two years, plus seven one-year irrevocable option(s) allowing Canada to extend the term of the contract. Any resulting contract may be used by any Government Department, Departmental Corporation or Agency, or other body of the Government of Canada (including all those described in the Financial Administration Act, as amended from time to time) (each a "Client") to acquire User Licenses and related Maintenance and Support Services. The documents are available through the Government Electronic Tendering System provided by MERX.
Delivery Date: Above-mentioned
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user
The source reports 2 amendments. CanPursue observed 1 of them with dates.
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