Cloud Platform – Customer Relationship Management Services

The information contained in this notice is a brief description of the requirement and is for information purposes only. Bidders must refer to the complete Request for Proposal (RFP) document for a full description of the requirement and the full bid instructions.

This requirement is open only to Task-Based Informatics Professional Services (TBIPS) Supply Arrangement Holders under EN578-170432 for the following category(ies):

• Stream 1 – Category Application/Software Architect – Level 1 (Junior) • Stream 1 – Category Application/Software Architect – Level 2 (Intermediate) • Stream 1 – Category Application/Software Architect – Level 3 (Senior) • Stream 1 – Category Programmer/Analyst – Level 1 (Junior) • Stream 1 – Category Programmer/Analyst – Level 2 (Intermediate) • Stream 1 – Category Programmer/Analyst – Level 3 (Senior) • Stream 1 – Category System Analyst – Level 1 (Junior) • Stream 1 – Category System Analyst – Level 2 (Intermediate) • Stream 1 – Category System Analyst – Level 3 (Senior) • Stream 3 – Category System Administrator – Level 1 (Junior) • Stream 3 – Category System Administrator – Level 2 (Intermediate) • Stream 3 – Category System Administrator – Level 3 (Senior) • Stream 3 – Category Technical Architect – Level 1 (Junior) • Stream 3 – Category Technical Architect – Level 2 (Intermediate) • Stream 3 – Category Technical Architect – Level 3 (Senior) • Stream 5 – Category Project Manager – Level 1 (Junior) • Stream 5 – Category Project Manager – Level 2 (Intermediate)

Estimated number of contracts to be awarded: 3

Bidders must submit a bid for all resource categories.

All SA Holders have been invited to submit a proposal.

Background The Chief Electoral Officer of Canada (CEOC), an agent of Parliament, exercises general direction and supervision over the conduct of elections and referendums at the federal level. The CEOC heads the Office of the Chief Electoral Officer, commonly known as Elections Canada. In January 2019, Elections Canada released its first Microsoft Dynamics CRM Case Management solution into Production. In support of EC’s Digital Transformation and it’s modernization of the Common Case Management Platform (CCMP), and growing business demand, EC requires the services of several categories of technical resources as it transitions to cloud-based platform technologies, focussing on the planning, architecture and design, implementation and support.

Requirement The objective is for EC to establish a supplier capacity-based procurement vehicle, where EC can obtain qualified technical resources in a prompt and efficient manner.

Incumbent The work is currently being performed by: S.I. Systems Ltd. under contract value $5,388,123.09.

Security Security requirement: Common PS SRCL #6 applies Minimum corporate security required: DOS - Reliability Minimum resource security required: Reliability status

Period of the Contract The Contract period will be from the Effective Date of the Contract until June 30, 2026 (the “Initial Term”). The Contractor will grant to Elections Canada irrevocable options to extend the period of the Contract by 4 additional periods of 1 year each under the same terms and conditions.

Submission of Proposals This RFP allows bidders to use the Connect service provided by Canada Post Corporation to transmit their proposals electronically. For further information, bidders must refer to Part 2 – Bidder Instructions, and Part 3 – Proposal Preparation Instructions of the RFP document. Proposals are to be addressed to the attention of the Contracting Authority and delivered, sealed, to the Proposal Receiving Unit on or before the bid closing date and time indicated on the front page of the RFP. For sending packages by courier or for dropping off, please note that the Proposal Receiving Unit at the Business Centre is open Mondays to Fridays from 8:00 to 12:00 and from 13:00 to 16:00 (Gatineau, Quebec time). Bids sent via email or facsimile will not be accepted. Documents may be submitted in either official language of Canada. Elections Canada retains the right to negotiate with suppliers on any procurement.

Enquiries All enquiries and other communication with Elections Canada personnel are to be directed ONLY to the Contracting Authority. The Contracting Authority will be the bidder’s primary contact. Bidders who contact anyone other than the Contracting Authority may be disqualified. All enquiries must be submitted in writing to proposal@elections.ca no later than the deadline indicated in the RFP. Enquiries received after that time may not be answered. Interested parties wishing to obtain the solicitation documents for this RFP must do so by sending a request to the Contracting Authority at proposal@elections.ca Further information about Elections Canada may be obtained at elections.ca.

Debriefings Once the successful bidder has been announced, bidders may request a debriefing on the results of the RFP process. Bidders should make the request to the Contracting Authority as per the terms of the RFP. The debriefing may be in writing, by telephone or in person. NOTE: Task-Based Informatics Professional Services (TBIPS) method of supply is refreshed on a quarterly basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact rcnmdai.-ncrimos@tpsgc-pwgsc.gc.ca.