Survey for Household Goods Moving Services

Trade Agreement: Agreement on Internal Trade (AIT) Tendering Procedures: All interested suppliers may submit a bid Attachment: None Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements: Survey for Household Goods Moving Services

E60LM-150027/A Mondoux, Glenn Telephone No. (613) 991-5791 Fax No. - (613) 991-5870

_________________________________________________________________ ___________________ The solicitation closing date is changed to 2:00 p.m. (EDT) on March 12, 2015 _________________________________________________________________ __________________

Public Works and Government Services Canada (PWGSC), on behalf of the Interdepartmental Committee (IDC) on Household Goods Moving Services (HGMS), has a requirement to conduct two surveys with certain federal government employees:

- The Government Employee Satisfaction Survey (GESS); and - The Claims Settlement Satisfaction Survey (CSSS).

1. BACKGROUND

The Department of National Defence (DND), the Royal Canadian Mounted Police (RCMP) and Public Works and Government Services Canada/Central Removal Service (PWGSC/CRS) form the Interdepartmental Committee (IDC) on Household Goods Moving Services (HGMS) for federal government employees. The IDC is mandated by the Government of Canada to ensure that household goods removals are performed in a cost-effective manner while providing quality commercial moving services to federal government employees.

The federal government administers approximately 11,000 to 14,000 moves of household goods within North America each year, with most occurring during the summer months (1 June - 31 August). While the vast majority of these moves are done in Canada, approximately 400 - 500 of these are done to/from the U.S. Between 8,000 and 10,000 Canadian Forces members have their household moved annually.

2. OBJECTIVES

The present requirement is to conduct surveys with federal government employees that have been moved recently. This will feed the Employees Satisfaction Index (ESI) and Claim Satisfaction Index (CSI) and coupled with the Contractor Compliance Index (CCI) information from the IDC which the contractor will use to generate the Value Index (VI) adjusting business distributed between the three firms on HGMS contract.

3. COLLECTION METHOD

DND requires a contractor to conduct two telephone surveys twice a year with federal government employees. Specifically, the contractor will conduct the GESS and the CSSS. (Questionnaires are attached.)

The GESS is for moves which occurred in the current survey period and the CSSS is for moves which occurred during the previous survey period where the respondent indicated an intent to file a damage claim.

The surveys are directed at federal employees whose moves of household goods were paid by the federal government. The surveys cover two periods:

· September 1 - March 31 (Spring survey); and · April 1 - August 31 (Fall survey).

The Fall survey has a shorter period but reflects the higher number of moves taking place during the summer months. The new HGMS contract came into effect October 1, 2014. In the year of implementation the Spring survey will be for the period from October 1, 2014 - March 31, 2015 which is excluded from this requirement. As per the term of the contract, the conduct of the GESS and CSSS surveys will be required from April 1, 2015 to September 31, 2017 inclusive during the initial 2.5 year period.

4. PROJECT TIME LINES

It is intended to award a Contract for an initial period of 2.5 years, plus 3-1 year options.

5. LANGUAGE REQUIREMENTS

The Contractor must be able to perform the work in English and French. The Contractor shall conduct the interviews in the official language of participants. Final reports are to be submitted in English.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.