RFSQ Canadian and International Human Resources Consulting Services

The purpose of this Request for Supplier Qualification (the “RFSQ”) is to solicit proposals for the following Canadian and International human resources (“HR”) consulting services:

Total Rewards and Organization Development (Scope of Work A); Talent Management (Scope of Work B); Employee Engagement Surveys (Scope of Work C); Canadian Career Transition Services (Scope of Work D); and

International Career Transition Services (Scope of Work E).

See Statement of Work (Section C) for detailed requirements. Proponents are encouraged to submit a proposal for all of the Scopes of Work for which they qualify. Proponents are required to submit a separate proposal for each Scope of Work for which the proponent wishes to qualify. Proponents need not bid on all Scopes of Work to be considered. The following applies to all Scopes of Work: C.1 Background The CTC is headquartered in Vancouver, Canada, with its HR department located therein. The CTC also has offices in Ottawa, Tokyo, Beijing and London, UK. In addition to the staff located within these offices, the CTC also has employees currently located throughout Canada and the US. The CTC has approximately 115 employees ranging from executive, non-executive, unionized, non-unionized and international employees. C.2 Objective The CTC is seeking to engage the services of a professional firm(s) to provide an assortment of HR-related services to promote and improve effective and efficient operations at the CTC. These services are upon request and under direction of the CTC’s HR department. C.3 Contractor Responsibilities The Contractor will designate a single point of contact, (the “Account Manager”). The Account Manager will act as the Contractor’s client relationship partner and overall client service partner. The Contractor will provide a secondary contact to fill in for the Account Manager should they be away or removed from the CTC’s account. The Contractor will advise the CTC in advance of any changes in personnel, to not only the Account Manager and secondary point of contact, but any personnel assigned to the CTC’s account. The Contractor will be available to provide the Services during standard business hours (8:00 am – 5:00 pm Pacific Time). As the requirement for HR services is unpredictable and sometimes urgent in nature, upon receipt of a service request, the Contractor must be able to acknowledge the request within 24 hours.  The Contractor will invoice on a monthly basis for the work performed in the previous month. Invoices will include a detailed list of the work performed, as it corresponds to the assigned statement of work and will be supported by timesheets. The following applies only to Scope of Work A: Total Rewards and Organization Development: C.4 Scope of Work A: Total Rewards and Organization Development The Contractor will provide HR consulting services that may encompass a broad range of HR sub-disciplines including, but not limited to the following: C.4.1 Compensation Study

Review current and historical overall compensation programs/philosophies and complete a compensation study update based on current market data for the CTC’s executive, non-executive, unionized, non-unionized and international employees. Compensation reviews are typically completed on a three (3) year cycle. Review and ensure the CTC’s compensation programs/philosophies are compliant with pay equity legislation, if applicable.

C.4.2 Organizational Design and Classification

Provide advice on organizational structure and job design. Consult on scope of roles and job description review and creation. Review job classification system to ensure that roles are properly classified while ensuring compliance with pay equity legislation. Provide recommendations on reclassifications of positions and provide a rationale to support the classification of positions.

C.4.3 Benefits and Terms and Conditions of Employment Study Benchmark Canadian and international benefits and terms and conditions of employment based on current market data and best practices. C.4.4 Core Competencies Develop and/or update a core competency framework. Develop the expected behaviours associated with the updated framework for all levels (executive, management, and individual contributor). C.4.5 HR Policies and Procedures  Review existing HR policies and procedures. Provide support and consultation for creation of new policies. Provide recommendations and strategies for development of revised and/or new efficient processes, innovative programs and best practices on HR matters. C.4.6 Other Services Provide advice and guidance to the CTC’s HR department on a variety of HR matters, including but not limited to:

HR Strategy; Current performance management systems and recommend modifications; HR related issues as they emerge in the course of business operations (i.e. change management, conflict resolution); Diversity and inclusion strategies; and Wellness programs.

The following applies to Scope of Work B: Talent Management C.5 Scope of Work B: Talent Management The Contractor will provide HR consulting services that may encompass a broad range of HR sub-disciplines including, but not limited to the following: C.5.1 Succession Planning Review succession plan framework and provide advice on development plans and recruitment strategies to retain or attract talent while addressing immediate and long term needs. C.5.2 Training and Development Develop and deliver training or provide administrative support to deliver training for management, leadership and succession planning programs or other areas of identified learning. Review existing training programs and determine appropriate training required for management, leadership and succession development. Provide up to two (2) management development training events per year (one (1) to two (2) day events). C.5.3 Coaching and Leadership Development Provide one-on-one coaching and/or other types of management/leadership development, via telephone or online video conferencing for CTC employees located in the following locations:

Canada; US; Beijing, China; Tokyo, Japan; and London, UK.

The Contractor will coordinate with CTC HR department in Vancouver, Canada, but will perform the services in accordance with the local time zone of where the employee is located. C.5.4 Psychometric and Leadership Assessments

Provide and administer various assessment tools to screen and assess talent pools. Provide and administer 360 degree assessments/evaluations in the context of CTC’s immediate and long terms needs. Provide feedback to leaders in collaboration with the HR team and assist in the development of individual action plans.

The following applies to Scope of Work C: Employee Engagement Surveys: C.6 Scope of Work C: Employee Engagement Surveys The Contractor will provide a range of employee engagement solutions to promote, measure and support the organization’s mandate of being an employer of choice.

Administer employee engagement surveys, and/or other surveys. Provide analysis on the results and assist in the development of action plans. Provide recommendations on training tactics and strategies.

The following applies to Scope of Work D: Canadian Career Transition Services: C.7 Scope of Work D: Canadian Career Transition Services The Contractor will provide on the ground career transition and outplacement services to CTC Canadian employees located throughout Canada. This includes, but is not limited to:

Support during the employee’s notification of termination; Individualized career transition services, such as job search strategies, career assessments and resume support; and Group workshops on career transition topics.

The Contractor will perform the career transition services at the Contractor’s location. The Contractor will coordinate with the CTC HR department in Vancouver, Canada, but will perform the services in accordance with the local time zone of where the employee is to be located. The following applies to Scope of Work E: International Career Transition Services: C.8 Scope of Work E: International Career Transition Services The Contractor will provide on the ground career transition and outplacement services to the CTC international employees located throughout the US, and in Beijing, Tokyo and London, UK. This includes, but is not limited to:

Support during the employee’s notification of termination; Individualized career transition services, such as job search strategies, career assessments and resume support; and Group workshops on career transition topics.

The Contractor will perform the career transition services at the Contractor’s location. The Contractor will coordinate with CTC HR department in Vancouver, Canada, but will perform the services in accordance with the local time zone of where the employee is to be located. Full compliance with mandatory criteria is required in order for proposals to be further evaluated. D.1 All Scopes of Work Mandatory Criteria All proponents must respond to the following Mandatory Criteria questions: D.1.1 Using the table provided, proponents must indicate which Scope(s) of Work they wish to qualify for. For markets other than Canada, proponents are to specify which of CTC’s Markets, as specified in Section C.1, they are qualified to provide each Scope of Work in. D.1.2 Proponent must have expertise and experience providing the services as specified in Section C.  D.1.3 Proponent must be a legally incorporated firm and have been established for at least five (5) years. D.2 Scope of Work A: Total Reward and Organization Development Mandatory Criteria Only proponents who wish to bid on Scope of Work A: Total Reward and Organization Development must respond to the following questions: D.2.1 Proponent must have experience working with the public sector. D.2.2 Proponent must demonstrate experience in conducting Canadian / International Compensation and Benefits Studies for executive and non-executive positions. D.3 Scope of Work B: Talent Management Mandatory Criteria Only proponents who wish to bid on Scope of Work B: Talent Management must respond to the following question: D.3.1 Proponent must have experience working with the public sector.